Introduction to Property Collect without Credit Card Chinese (CN)/简体中文

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Introduction to Property Collect without Credit Card Chinese (TW)/繁體中文

Introduction to Property Collect without Credit Card Japanese/日本語

Introduction to Property Collect without Credit Card Korean/한국어(대한민국)

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This article will outline the option from Property Collect that allows guests to book and pay at the hotel without any credit card guarantee. We will also outline the benefits of this option.

What is Property Collect without Credit Card Guarantee?

If your property wishes to offer more flexible payment options to your customers, you can choose to activate Agoda Property Collect. When activating Property Collect, you have the option to allow our mutual guests to make a reservation without a credit card.

The booking and payment process is the same as Property Collect bookings with credit card guarantee..

Why Property Collect without Credit Card Guarantee?

• Drive more bookings! Industry data supports conversion gains for “no credit card” offers.
• Appeal to new customers who like to book without a credit card! Several markets or demographics with low credit card penetration will be able to book your property.
• Our new AI powered “DITS” (discover intend to stay) system helps to reduce the risk of no-shows (<10%)
• Higher visibility and conversion rate on the front end with the help of a dedicated banner

What are the benefits?

Other than the benefits already gained from Property Collect, you will receive the following bonuses by allowing guests to book without a credit card:

• Expand to markets and demographics with low credit card penetration and cash preference
• Increase bookings by up to 15% through convenience, speed, and ease of booking
• Reduce the risk of no-shows with Agoda’s Determine Intent To Stay (DITS) system
• No extra costs for you
• Extra flexibility by restricting the availability of no credit card offers

Types of Property Collect without credit card

Website Display

Properties that activate Property Collect without Credit Card will receive exposure without any additional fees and will get targeted visibility with guests who choose this payment option.

How does Determine Intent To Stay (DITS) system work?

• Agoda will contact guests 12-72 hours prior to the end of the free cancellation period in various channels (SMS, email, application, and WhatsApp) to remind them and to confirm their bookings. Multiple messages will be sent until the confirmation is received.
• The risk evaluation system will be activated to start investigating non-responsive guests (the AI system will investigate guests’ past booking history). Agoda will automatically cancel bookings from guests considered high no-show risk guests together with the cancellation email to guests and hotels prior to the cancellation period is reached.

Frequently Asked Questions

How do I activate Property Collect with no credit card guarantee?

You can activate “Property Collect with no Credit Card” via YCS extranet or by contacting your respective market managers.

You will have the option to mark a booking as a no-show in Bookings (YCS >> Bookings>> Reservations). Check out What can I do if the guest did not show up (No-Show)? to find steps for reporting a no-show.

Learn More

• Introduction to Property Collect
• How do I verify Property Collect bookings?
• How do I view the guest’s credit card?
• How do I request a new credit card from the guest?
• Where do I get the Property Collect booking statement?
• Where do I see the commission amount for Property Collect?
• What should I do if I can’t accommodate a Property Collect booking?