Facilities can really influence potential guests to book your property. The most popular facilities for guests appear in Agoda website filters, so having them makes your property more visible in search results. Sometimes, certain displays might show information that is incorrectly set up.

One of the issues that you may experience is crossed-out facilities on your listing. In this article, you’ll find some tips to troubleshoot crossed-out facilities.

How to remove crossed-out facilities?

If the facility/service is not offered, you can deactivate a facility in YCS and it will not be shown at all. However, your property page may still show the unavailable facility in a lighter color and crossed out.

Don’t worry — our analytics show that customers prefer to have some amenities displayed when unavailable, including but not limited to “pets allowed,” “elevator,” and others.

Frequently Asked Questions

I have deactivated my facilities according to the guidelines; but they are not crossed out yet — how can I make sure they appear as unavailable?

If you find this issue, please contact us for further assistance. They will start an investigation to fix the issue.

Learn More

• How to update my facilities?
• Troubleshooting — Active room facilities are not shown properly
• Troubleshooting — Free Wi-Fi is shown under room benefits
• Troubleshooting — Free Breakfast benefit is incorrectly shown
• Troubleshooting — Airport transfer is shown in the highlighted amenities