在這篇文章中,我們將簡單介紹如何補發新的扣款卡。請知悉,只有當您在ePass扣款方式上使用UPC時,才可選擇補發扣款卡。

 

何時需要補發新UPC

若您在卡片發出後24小時未向卡片扣款,卡片會過期。從卡片到期時開始算,您需要等待72小時,然後可補發新卡,再進行扣款。

 

如何申請新的UPC

如需補發卡片,請前往  財務管理-> 匯款紀錄。橘色的「Reissue Card(補發卡片)」按鈕位於「有效期限」欄下。

然後,點選您想補發UPC的一筆/多筆訂單。

點擊「Reissue Card(補發卡片)」按鈕後,將生成一張含新資訊的UPC。此時,您不可再從前一張UPC扣款。

如需生成新的UPC,將框框打勾後,點擊OK即可。

 

您應在卡片發出後24小時內向其扣款,否則卡片會再次過期,您則需要再等待72小時以補發新卡

僅可補發卡片3,因此,請務必確保準確並及時從卡片扣款。

 

  • 僅擁有卡片資訊檢視權限的人士(Card Viewer)可查看完整的UPC和CVV號。
  • 每張卡片僅限使用一次,且應被全額扣款。您不可向UPC扣除部分款項。

 

常見問題與解答

我可以不要等待系統處理72小時,申請立刻獲取新卡嗎 

抱歉,新卡僅會在提交補發申請後72小時發出。我們無法以人為的方式為您新增新卡。

我在卡片發出後24小時內進行扣款,但扣款不成功。原因是什 

請反覆確認卡號、CVV號、扣款金額、卡片到期日期和時間,同時確保進行扣款操作時的網絡訊號連接良好。如果問題依然存在,請透過YCS上的「支援/Need help?」按鈕聯繫Agoda住宿支援團隊。

 

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