阅读本文,您将了解如何处理ePass UPC只收取了部分款项的情况。

  • 内容仅适用于款项由YCS的财务栏生成的情景。
  • 财务栏生成的卡片只能收款一次。因此,若您没有一次性扣除全额,即只收取了部分款项,您将无法再次通过同一卡片收款。继续阅读本文,以了解该问题的解决方案。

如需了解其他收款方式,请参考:

部分扣款常见场景

如果您遇到以下场景,可能会导致卡片部分收款。

  • 提交了多笔订单交易,却未对全额进行扣款或对卡片预授权。
  • 提交了多笔订单交易,但由于POS/EDC机的限制,无法扣除全额款项。
  • 需要扣款的批次未全额扣款,相关款项被退回至Agoda卡片(即“取消预授权”)。
  • 扣款时POS/EDC机发生故障,导致付款中断;银行将款项退回至Agoda卡片(也称“取消预授权”)。

如何避免部分扣款

在扣款前,请务必确认扣款金额与财务 > 收据中的总金额一致。

  • 若POS/EDC机有扣款金额限制,在提交每个批次时,请勿超过最高限额。
  • 请先确认扣款交易的最终状态,再提交充入金额的申请。
  • 如果发生部分扣款情况,我们建议您继续结算,之后再申请充入剩余金额。
  • 我们不建议您取消预授权,因为取消后,Agoda系统需要至多14天方可显示交易状态,从而延迟充入金额的过程。
  • 由于此操作较为复杂,需要大约5-7个工作日方可充入您的剩余金额。

如何处理部分扣款?

若状态显示为已预授权(款项未退回)

  1. 请先继续结算,完成扣款交易。
  2. 联系我们,申请将所有剩余金额重新充入财务栏中。

若状态显示为预授权已取消(款项已退回):

  1. 联系您的银行,查看交易状态详情,确认其是否已成功处理退款,或预授权已取消。
  2. 若是预授权已取消状态,您需要等待至多14天,款项会重新退还至扣款卡中。
  3. 14天后,请联系我们,申请将全部余额重新充入财务栏中。

常见问题与解答

1.我已经取消了预授权,为什么收款状态仍为已收款?

当您创建一批扣款款项且卡片已获授权时,即使尚未完成扣款,系统也会自动将这笔款项包含的订单视为已收款。取消预授权不会改变收款状态。

2.我想在已提交的批次中添加一笔交易,可以取消该批次并重新提交吗?

很抱歉,已创建并提交的收款批次不可退回或取消。

3.我的POS终端机有额度限制,我可以向同一张卡多次扣款吗?

财务栏生成的卡片仅可扣款一次。请按收款批次中列出的全额款项扣款。

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