How do I handle partial charge in finance tab Chinese (CN)/简体中文

How do I handle partial charge in finance tab  Chinese (HK)/中文 (香港)

How do I handle partial charge in finance tab  Chinese (TW)/繁體中文

How do I handle partial charge in finance tab Japanese/日本語

How do I handle partial charge in finance tab Korean/한국어(대한민국)

How do I handle partial charge in finance tab Thai/ไทย

This article will help you to handle cases where you have only charged partial payments for UPC on ePass.

• This is only applicable to scenarios where the payment was generated from the Finance tab on YCS.
• The card that has been generated from the Finance tab can be charged ONE TIME only, therefore if you didn’t charge the full amount of the balance and a partial charge occurs, you will not be able to charge the card again. Continue reading this article to find possible solutions.

For other payment methods, refer to:

• UPC – How do I charge a UPC?
• e-Card – How do I charge via e-Card?

Common partial charge scenarios

If you encounter the scenarios below, it may result in a partially charged card.

• Submitted transaction as bulk but did not charge or authorize the card with full amount.
• Submitted transaction as bulk but cannot charge full amount due to POS/EDC machine limitation.
• The payment batch was not charged the full amount and the amount was returned to the Agoda card (Reverse Authorization).
• An error occurred on the POS/EDC machine when charged, causing payment to be stuck; bank returned amount back to the Agoda card (Reverse Authorization).

How to avoid partial charges

Before proceeding to charge, make sure the total amount matches that in Finance > Remittances.

• If the POS/EDC machine has a charge amount limitation, avoid submitting more than the maximum allowed amount per batch.
• For Top-up request, the final status of the transaction needs to be confirmed first.
• For a partial charge, we suggest you continue to SETTLE the transaction first. Then you can request to top up the remaining balance.
• Reverse authorization is NOT SUGGESTED as it will take up to 14 days to be tracked in the Agoda system, which can slow down the top-up process.
• Due to the complexity of this operation, it might take at least up to 5-7 business days to top up your remaining balance.

How to handle partial charges?

If the status is Authorize (Not Returned):

1. Proceed to SETTLE to finalize the transaction first.
2. Contact us to request to top up the total remaining balance back to the Finance tab.

If the status is Reverse Authorization (Returned):

1. Contact your bank for details of the transaction status to find out if it was successfully processed to be returned or reversed.
2. Status reverse authorization might take up to 14 days for the amount to be returned to the card.
3. After 14 days, contact us to request to top up the total remaining balance to Finance tabs.

FAQs