本文将详细介绍与Agoda取得联系以获取支持的多种方式。

帮助您的客人

注:本文列出的详细联系方式可联系到专门协助合作伙伴的团队,即住宿服务团队。通过Agoda预订的客人应联系Agoda客服团队。因此,为避免转接客人和延迟回复,请不要向客人提供下列联系信息。

如果您的客人需要联系我们,请让其访问我们的帮助中心

  • 我们可以用客人首选的语言提供客户支持。
  • 帮助中心是一个自助式知识库,为需要管理订单的客人提供相关信息。
  • 如果您的客人有进一步的问题,请建议其通过帮助中心联系我们的Agoda客服团队。

Exploring Agoda Partner hub

我们创建了Agoda伙伴社区,为我们的合作伙伴提供全面的资源。

  • 点击此处,输入关键词,搜索您感兴趣的话题。
  • 您也可以点击此处,按照话题浏览伙伴帮助(Partner Help,以获取建议和教程。

通过YCS发消息给我们

如果需要YCS、收付款、上线住宿或房价计算等方面的帮助,您可以按照以下步骤发消息给我们:

  1. 登录YCS。
  2. 点击页面右下角的帮助按钮。
  3. 请选择最适合您咨询事宜的支持类别:
    • 订单/预订:针对订单修改、取消、预订流程或特定订单相关问题。对于特定订单,请在消息中注明对应的Agoda预订编码。
    • 收款/财务:收款、Agoda.com支付的款项、虚拟信用卡(UPC)、税费及其他费用,或您的银行账户详细信息等。
    • 客房/房价:您在Agoda上线的住宿的价格、空房情况、其他信息等。
    • 后台账户设置:YCS后台管理员权限、密码和渠道管理系统等方面的协助。
    • 注册/合同:合作洽询、添加或删除房源、合同条款等。
  4. 详述您的问题,然后点击“继续”。
  5. 输入您的姓名和联系信息。
  6. 点击提交即可。
  7. 您的申请已发送。我们将在问题解决后或在需要更多信息时通过邮件联系您。

Refer to the images below for the end-to-end journey!

对于某些类型的需求,您可能会收到一封电子邮件,内附“伙伴帮助(Partner Help)”的相关文章链接,示例如下。我们强烈建议您阅读链接中的文章,它可以帮助您及时解决问题。

如果需要额外帮助,您可以直接回复该邮件,并附上补充信息,我们会尽快回复您。

通过电话联系我们

如果您有关于上线住宿或合作相关的紧急问题,您可以直接电话联系我们。请按以下步骤,获取相应的电话号码:

  1. 登录YCS。
  2. 点击帮助按钮,获取相应联系电话。

此外,您可以在这里查看您当地的支持电话。

订单相关协助

如遇订单相关问题,例如修改订单、取消订单、联系客人和退款等事宜,请发送电子邮件至biz@agoda.com,并提供相关订单的Agoda预订编码。

联系我们 

仍需其他帮助?点击 YCS 的“帮助”按钮或通过其他方式联系我们

了解更多

如何联系我们

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