本文旨在向您介绍如何通过实体卡(即e-Card)收取订单费用。

什么是e-Card?

  • e-Card是Agoda向您提供的实体信用卡或塑料卡,让您通过财务系统收取所有适用的订单金额。请注意,Agoda e-Card仅能通过商户类别代码(MCC)为7011的POS终端机扣款,即住宿服务场所——酒店、汽车旅馆、度假村或中央预订服务业务。
  • 请联系ecard@agoda.com,确认您已收到e-Card。在收到e-Card时,您会收到如何进行此步骤的具体说明。
  • 激活e-Card后,卡片信息会存储在YCS >> 财务 >我的收款账户 中。
  • 在从财务页面提交订单交易金额之前,您的e-Card账户里不会包含任何余额。请使用相同货币和等额获批金额从您的e-Card收款,以避免出现差额。
  • e-Card存在有效期,因此请确保您在e-Card的有效期内收款。
  • 一旦订单处于可收款状态,我们建议您尽早完成收款。请知晓,如果您未在客人退房后150天内完成收款,系统将会移除相关订单,您将无法进行收款操作。

如何收款?

  1. 进入“财务”,选择“当前交易”。
  2. 查看“订单交易”。
    1. 此处显示的订单可以发起收款。
    2. 点击“核准”将默认自动选择(勾选)所有订单。若您想在收款时排除某些订单,取消对应勾选即可。
  3. 向下滑动页面,查看“交易更改”部分。
    1. Agoda可进行手动更改,以确定支付给合作伙伴的金额准确无误。手动更改后,更改后的信息将在“交易更改”部分显示。合作伙伴核准新的收款款项后,所有更改后的交易将自动“核准”,前提是当前交易和更改后的交易金额加起来的净额是正数。
    2. 交易更改的原因有很多,如:
      1. 拒绝履行Agoda已确认的订单,需扣除拒单费用。
      2. 订单的税率过时。
      3. 存在允许客人以不同于原订单的政策取消订单的协议。
    3. 如收款款项中包含某一交易更改,该交易将不再在“交易更改”部分显示。该交易将在“汇款”页面的相应收款款项中显示。
    4. 交易更改为必选款项,不得排除在外。
  1. 点击“下一步”,查看您的收款金额明细。
    1. 只有在净额为正数的情况下,您方可在“财务”栏中提交批量收款申请。若您被核准的总额为负数,则需等待更多订单金额累积,直至您的总核准金额为正数方可提交。
  2. 网站会跳转至包含e-Card详情的摘要页面。请确保Agoda发给您的e-Card最后4位数字与系统显示的卡片信息相符,然后点击“提交”确认。
  3. 前往YCS> 财务 >> 收据 ,等待新的批次创建。创建批次后,您可能需要等待至多2小时,然后方可在您的POS终端机上通过e-Card收款。

已核准的款项都将从 “当前交易” 页面中移除。您现可在 “所有交易” 页面上查看这些交易,以供参考。

若您想查看您的e-Card或交易详情,请前往 “收据” 页面。请参阅 如何查看款项记录? 以了解更多信息。

对于已修改或已取消的订单,我该如何收款?

Agoda会向您发送一封修改的电子邮件,标题栏会显示“已修改”(AMENDED)等字样,内容包含修改的入住凭证,以确认订单已修改。更新后的金额将立即显示在 “当前交易” 页面。然后您可按照“如何收款?”中的指引进行收款(见上文)。

常见问题与解答

1. 如果我不小心只收取了部分款项,该怎么办?

您可以再次通过e-Card收取余下金额。您需要在“收据” 页面中查看“已核准总金额,减去您已收取的金额,即可计算出余下金额。

2. 如果超过收取订单款项的150天有效期,该怎么办?

请直接联系我们 寻求帮助。

3. 若现有的卡已过期,我该如何申请新的e-Card?

联系我们 寻求帮助。

如果您遇到任何其他问题,请访问 我无法收款,因此需要支持 页面。

联系我们

仍需其他帮助?点击YCS的“帮助”按钮,或通过其他方式联系我们

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