本文将为您介绍什么是拒单、拒单的常见原因,以及在遇到拒单时您该如何操作。

Agoda 为旅客的订单提供即时确认。不过,我们了解,在某些情况下,住宿方可能需要采取拒单操作,即拒绝客人的订单。为了保证我们的客户体验以及贵住宿和 Agoda 的良好声誉,我们建议您尽量将拒单量降至最低。

拒单常见原因和如何避免拒单

通过了解发生拒单的几大常见原因,我们可以更好地预防此类情况发生。

1. 超售 

当预订数量多于可入住客房数量时,就会导致超售。

为防止这一情况发生,您可以采取以下操作:

  • YCS 上定期管理您的房量。您可在此查看如何管理空房情况:如何管理空房情况?
  • 如果您没有定期在电脑上操作的习惯,不妨下载我们的 YCS App,即可在移动设备上管理您的空房情况。

2. 房价错误 

有时,在 YCS 上更新的房价可能有误,从而导致拒单。为了避免这一情况,请务必注意:

  • 在 YCS 上更新房价前,确保您计算的房价准确无误。

查看详情:如何计算我的底价?

  • 定期在 YCS 上更新房价。

查看详情:如何更新房价

  • 保持您的渠道管理系统和 YCS 之间的稳定关联。

查看详情:我该如何管理与关联“渠道管理系统”相关的问题?

  • 仔细检查您的房价,确保计算无误且正确显示,尤其是包含促销优惠的房价。

查看详情:如何管理促销优惠? 

3. 内容不正确 

住宿信息有误可能会导致拒单。信息不一致的常见情况包括儿童政策、取消政策和设施更新等。如果客人在预订时了解到的信息不正确,则该订单可能将不得不面临拒单的后果。

因此,请及时更新贵住宿的所有信息,避免因内容不正确而导致拒单。您可以通过以下方式更新贵住宿的限制条款设施情况

4. 因翻新或歇业需要暂时关闭住宿

打算对住宿进行装修?太棒了!为避免在装修期间收到订单,您只需确保及时更新您的空房情况。

可参考这篇文章:如何暂时关闭住宿?

此外,如您选择暂时关闭住宿,请尽快联系我们,以便我们更好地为您提供支持与帮助。

如何解决超售问题?

在发生超售时,为了尽快为您和客人提供解决方案,请您第一时间联系我们

不过,针对一些常见的超售情况,您也可以参考以下快速解决方案:

您有其他可入住客房

请向客人提供同等或升级房型的客房,且不向客人额外收费

您没有其他可入住客房

您需要为客人找到同等或升级的替代住宿,并为客人提供前往该新住宿的交通,且不向客人额外收费。

如果我无法为客人找到替代住宿,该怎么办?

联系我们,我们将尽力为您找到解决方案。

拒单补偿

请知悉:根据 Agoda 的一般条款和条件,拒单将产生相关费用。如需了解更多详情,请登录 YCS >> “资源” >> “条款和条件”。

常见问题与解答

Agoda 系统出错,导致我无法履行某笔订单,我该怎么办?

如出现此情形,请联系我们或点击此处,以获取更多帮助。我们会调查相关问题,并与您确认可行的解决方案。

通过对话框询问,请前往 YCS >> “帮助”按钮 >> 合作伙伴支持中心 >> 在支持类别中选择“订单/预订”。

如果我无法为客人提供替代住宿,我该怎么办?

联系我们,我们将一起努力,找到可行的解决方案。不过,请务必知悉,拒单也会产生费用。

联系我们:

仍需帮助?点击 YCS 的“帮助”按钮或通过其他方式联系我们

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