鉴于我们的很多住宿合作伙伴都在使用“渠道管理系统”管理线上分销渠道的客房和房价,本文旨在助您关联渠道管理系统,并解决可能出现的常见问题。  

  • 若您还不是 Agoda 的合作伙伴,请先在我们的平台注册您的住宿。注册时,您可以选择希望使用的渠道管理系统名称,之后您就无需另外提出关联申请。 
  • 点此查看可与 Agoda 关联的渠道管理系统列表。  

如何找到正确配对“渠道管理系统”所需的信息? 

为配对“渠道管理系统”,您需用到以下信息:Agoda 住宿编号、房型编号,以及价格类型编号。请根据以下步骤,在 YCS 找到上述信息: 

  • 住宿编号:登录 YCS,即可在页面右上角看见您的住宿编号。您也可以点击旁边的下拉菜单查看。

  • 房型编号:前往 YCS > 住宿 > 房型配置 
  • 价格类型编号:前往 YCS > 房价和房量 > 价格类型设置 

如何关联“渠道管理系统” 

  1. 前往 YCS > 住宿 > 住宿设置 
  2. 点击可选设置 
  3. 勾选启用渠道管理系统模式,以添加渠道管理系统。 
  4. 从下拉选项中选择渠道管理系统名称 
  5. 点击保存 

如何更改或移除“渠道管理系统”  

  1. 前往 YCS > 住宿 > 住宿设置 
  2. 点击可选设置 
  3. 取消勾选启用渠道管理系统模式,以移除渠道管理系统。 
  4. 如需更改渠道管理系统,从下拉选项中选择渠道管理系统名称 
  5. 点击保存 

常见问题与解答 

1.我更新了房价与房量,却没有反映在 YCS 后台,该怎么办?

一般来说,若您的信息未更新成功,渠道管理系统会出现出错提示。下方为一些常见场景及解决办法。  

  1. 可能的原因:未能通过系统验证,例如:您设置的单人房价高于双人房价,或有价格低于该房型设置的最低房价。操作如下:   
    1. 解决办法:解决办法须视出错原因而定。一般来说,您可更正出错提示突出显示的数据,以解决该问题,比如更新 YCS > 住宿 > 房型配置中的相关设置。  
  1. 可能的原因:技术问题/连接错误    
    1. 解决办法:   
      1. 我们建议您等待几分钟,稍后再次尝试更新。  
      2. 如问题仍未解决,请检查与渠道管理系统的连接状态。如果渠道管理系统确认存在连接错误,该问题将转报给我们。若无连接错误,联系我们 
2.我没有收到来自 Agoda 的订单或订单列表,为什么?

一般来说,即使您的住宿与渠道管理系统关联,订单确认通知仍会由 Agoda 以邮件形式发出。有时候,您可能会收到来自 Agoda 的预订确认信,但没有在渠道管理系统上收到该订单。以下是可能的原因和解决办法:  

  1. 可能的原因:渠道管理系统的 API 不覆盖该预订时间段。   
    1. 解决办法:请联系您的渠道管理系统,以了解更多信息。  
  1. 可能的原因:使用渠道管理系统或 Agoda 时遇到连接问题  
    1. 解决办法:Agoda 会尝试向使用 Hint 的合作伙伴推送 3 次订单通知消息。若仍无法顺利推送,我们会以邮件形式将消息发送至您的渠道管理系统。对于不使用 Hint 的合作伙伴,在连接恢复后,渠道管理系统会传送新的申请给 Agoda。 
3.我没有收到来自 Agoda 的完整客人联系信息,为什么?

为遵守“支付卡行业数据安全标准 (PCI Compliance)”和“一般数据保护条例 (GDPR)”,我们不会披露客人完整的联系信息。我们会对客人的电子邮箱地址进行加密。但您仍可向客人加密后的电子邮箱地址正常发送邮件。 

4.为什么我在连接/断连渠道管理系统时收到“无法保存更改”的出错提示?
  • 在连接/断连渠道管理系统时,请您确保按照正确的步骤操作。其影响因素可能不止一种,您可更正出错提示突出显示的数据,以解决该问题。  
  • 若出错提示中出现“住宿断连时间”,则您需要先为住宿设置断连时间,再连接/断连渠道管理系统。请联系我们,以便我们协助您设置断连时间。 

 

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