什么是渠道管理系统?

我们的很多合作伙伴都使用渠道管理系统,来帮助其管理多个分销渠道的客房和房价。我们整理了一份您可以用于在Agoda平台上管理住宿的渠道管理系统列表,您可点此查看。注册时,您可以选择希望使用的渠道管理系统名称。如果您的住宿已经注册,您仍然可以发送连接申请。

如何正确地配对渠道管理系统?

为正确配对渠道管理系统,您需用到以下信息:Agoda住宿编号、房型编号以及价格类型编号。按照以下步骤在YCS上找到这些信息。

  • 住宿编号:
    登录YCS,然后将鼠标悬停在页面右上角。您也可以点击下拉箭头查看您的住宿编号
  • 房型编号:
    YCS>>住宿>>房型设置
  • 价格类型编号:
    前往YCS>>房价和房量>>价格类型设置

如何关联渠道管理系统

  1. 前往YCS>>住宿>>住宿设置
  2. 点击可选设置
  3. 点击渠道管理系统模式框(或勾选启用渠道管理系统模式),以添加您偏好的渠道管理系统。
  4. 从下拉选项中选择渠道管理系统名称
  5. 点击保存

如何更改或移除渠道管理系统 

  1. 前往YCS>>住宿>>住宿设置
  2. 点击可选设置
  3. 点击None(无)以移除渠道管理系统。(或取消勾选启用渠道管理系统模式
  4. 点击保存

常见问题与解答

1. 1.我更新的房价和房量没有反映在YCS上,怎么办?

若您的信息未更新成功,渠道管理系统会出现出错提示。以下是一些最常见的情况:

  1. 可能的原因:未能通过系统验证。这可能是由于您设置的单人房价高于双人房价,或有价格低于该房型设置的最低房价。解决办法:通过更新YCS>>住宿>>房型设置中的相关设置,改正错误提示中突出显示的数据。

     

  2. 可能的原因:技术问题/连接错误 

    解决办法:请您等候几分钟,稍后再发送更新信息。如问题仍未解决,请检查您的渠道管理系统连接状态。如果渠道管理系统也存在连接错误,该问题将转报给我们。如果渠道管理系统没有出现连接错误,请联系我们

2. 我没有收到来自Agoda的订单通知,为什么?

即使您的住宿接入了渠道管理系统,Agoda仍会以电子邮件的形式发出订单确认通知。有时候,您可能会收到来自Agoda而非渠道管理系统的预订通知。以下是一些最常见的情况:

  1. 可能的原因:渠道管理系统的请求API不覆盖该预订时间段。

解决办法:请直接联系您的渠道管理系统,以了解更多信息。

  1. 可能的原因:技术问题/连接错误。

解决办法:针对使用Hint的合作伙伴,Agoda会尝试推送3次订单通知。若仍无法顺利推送,我们会以邮件形式将通知发送至您的渠道管理系统。对于不使用Hint的合作伙伴,在连接恢复后,您的渠道管理系统需要向Agoda发送新的请求。

3. 我没有收到来自Agoda的客人完整联系信息,为什么?

为遵守“支付卡行业数据安全标准(PCI Compliance)”和“一般数据保护条例(GDPR)”,我们不会披露客人完整的联系信息。我们会对客人的邮箱地址进行加密。但您仍可向客人加密后的邮箱地址正常发送邮件,或通过Agoda客人消息系统(YCS>>报告>>订单管理)联系客人。有关联系客人的更多信息,请参阅本文

4. 在尝试连接/断开渠道管理系统时,为什么会收到错误提示?

在连接/断开渠道管理系统时,请您确保按照正确的步骤操作。请参考问题1的方法,改正错误提示中突出显示的住宿数据。

若出错提示中出现“住宿断连时间”,则您需要先为住宿设置断连时间,再连接/断连渠道管理系统。如需该设置相关的进一步帮助,欢迎联系我们

联系我们

仍需其他帮助?点击YCS的“帮助”按钮或通过其他方式联系我们。

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