What is Residential Listing?
A Residential Listing combines multiple eligible properties operated by the same host and located in the same building or location into one unified listing page on Agoda.
Instead of guests seeing each unit as a separate property, they will see the different units or accommodation options as selectable room types on the same page. This allows guests to compare availability, prices, photos, policies, and facilities in one place and choose the option that best fits their trip.
This makes the booking experience simpler for guests and can help eligible properties gain better visibility on Agoda.
Why Agoda is introducing this
Many hosts manage several similar units which are in the same building or location. When these units appear in separate single-unit listings, guests may find it harder to compare options, and each listing may receive lower visibility in search results.
Residential Listings are designed to:
- Make it easier for guests to discover your properties
- Let guests compare multiple options on one page
- Improve the booking experience from search to reservation
- Help eligible listings increase booking opportunities
Some partners in similar initiatives have seen improved booking performance. Actual results may vary depending on property, location, availability, price, and other factors.
What changes for guests
Guests may see one Residential Listing page instead of several separate property pages for eligible units in the same location.
On the page, guests can review the available options, compare details, and book the unit that works best for them. Individual units will appear as room or accommodation options within the Residential Listing.
What changes for hosts
Your day-to-day property management in Agoda Partner Portal remains largely the same. You can continue managing your listings, availability, prices, promotions, cancellation policies, and other settings through your usual Agoda Partner Portal workflows.
You will also be able to review your Residential Listing in Agoda Partner Portal through the Residential Listing page under Property Details or Property Search.
From the Agoda Partner Portal Property Details page of any listing that belongs to a Residential Listing, users can:
- See that this property is part of a Residential Listing.
- Click to open the associated Residential listing page to view the full group.
From the Agoda Partner Portal Property Search, users can:
- Identify properties that are part of a Residential Listing.
- Click through to Residential listing page for that Residential Listing.
How content and settings work
Listing-level information
Some information is shown at the Residential Listing level, while other details remain specific to each unit. The Residential Listing created with a more generic property name without mentioning listing specific features to avoid confusion from the customers. Hosts can update the Residential Listing name in YCS where available.
Photos and facilities
Property-level photos from the included listings will appear together on the Residential Listing page while room-level photos will be shown separately under the room option of each listing.
Common facilities will be shown on the main property page. Facilities that apply only to specific units will appear with the relevant room type, helping guests understand what is included with the option they are booking.
Policies and post-booking details
Offer policies, including promotions, cancellation policies, booking type, and other commercial settings, are based on each individual listings within the Residential Listing. Post-booking details, such as arrival instructions, will also correspond to the specific unit booked by the guest.
Frequently Asked Questions (FAQ)
Will this affect how I manage my properties?
No. Your regular Agoda Partner Portal management process should remain largely unchanged.
Will guests still be able to book each unit?
Yes. Guests can book available units directly from the Residential Listing page. Each eligible property will appear as a different room type. If a property is not available, that room type will not be bookable.
Will I need to offer an extra discount?
No. There is no additional discount required to participate.
Can I edit the Residential Listing name?
You can update the Residential Listing name on the Agoda Partner Portal Residential Listing page.
What happens to my individual property pages?
Eligible listings will be shown together on one Residential Listing page instead of appearing as separate property pages. You will have only one property page for all listings on agoda.com.
What should I do if my listing is grouped with the wrong property?
If you notice that your listing has been grouped wrongly or more listings to be added, please contact Agoda Support for assistance.
Contact us
Still looking for a solution? Contact us via the Agoda Partner Portal Need Help Button or other methods.
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