Please note that bank transfer (Telex transfer) is not offered in all markets/for all currencies.

How do I set up my bank account?

In order to set up your bank account, you will first need to ensure that your payment method is set to bank transfer in your Property settings. If you have previously selected a different payment method, the pages mentioned below may not be visible on your YCS account. For instructions on how to change your payment method, please refer to: What are the different payment methods and how do they work?

1. Go to YCS >> Finance >> My Payment Accounts.
2. Click  Create  to open the bank account form.
3. Complete the form in English and click  Save. Please ensure your account is compliant with both the bank account requirements and the specific requirements for each country, as provided in the following section.
4. Click Choose File to upload the required documents:
   • Proof of bank account ownership (bank book, online statement, bank statement, or canceled cheque), showing the bank account name and number.
   • Government-issued ID, matching the account holder’s name (ONLY for personal accounts).
     • For examples of valid documents, please refer to  this file.
5. After submission, the status will show as Pending until our approval, which will be communicated via email within 5 business days. We are unable to expedite the review process.
   • If the status remains unchanged after 5 business days, please contact us for further assistance by accessing YCS and clicking the Need Help button in the bottom right corner of the page:
6. Once approved, you can begin to settle your payments.
   • For a detailed guide on settling payments, please refer to: How do I charge payments via bank transfer?
   • Please note that any subsequent changes to your bank account details will revert the status to Pending, requiring an additional 5 business days for processing.

Bank account requirements

When setting up your bank account, please be aware of the following requirements:

• Required Documents:
  • Proof of bank account ownership, such as a bank book, online statement, or bank statement. Fund transfer and ATM slips are not accepted. For personal accounts, include a government-issued ID matching the account holder’s name. For examples of valid documents, please refer to  this file
  • Ensure the account holder’s name, account name, and bank name are clearly visible on all supporting documents. For corporate accounts, the account holder’s name should be under the corporate name.
  • Supporting documents in your local language are accepted. If available, you may also submit bank statements in English.
  • Note: Please protect sensitive data like credit card information and passwords. Avoid sharing such information via email or unsecured channels.
• Character Restrictions:
  • Only use English alphabetical letters and numbers (0-9).
  • Avoid special characters such as =! ” $ % & : * < > ; , # { } [ ] \ _ ^ | ~ @.
  • If your bank details include “&”, replace it with “and” (except for specific cases in China and Japan).
• Account Name:
  • The Bank Account Name in YCS must match the name on your supporting documents.
• YCS bank account form:

• Specific requirements for each country:
  

What should I do if my bank account is rejected?

After submitting your bank account form and supporting documents, our Finance team will review for approval. However, if your bank account submission is rejected, we will provide specific details regarding your case via email. Common reasons for rejection include:

• Invalid character input: Please review Bank account requirements for details.
• Missing supporting documents: Refer to this file for necessary documents.
• Incorrect bank account name: Ensure it matches the name on your supporting documents.
• Incorrect bank account number or IBAN.

Before updating your bank account information, carefully review the Bank account requirements.

How do I modify my submission?

As modifying your submission will reset the timeframe for review, we recommend that you carefully ensure all details are entered correctly. However, if necessary, please follow these steps to modify your submission:

1. Go to YCS >> Finance >> My Payment Accounts and click the on the bank account you’ve submitted.
2. Modify the information or, if necessary, upload new supporting documents. Once your modifications are complete, click Submit.
3. Our Finance team will then review your modified submission. We will notify you via email if the submission has been approved or rejected.