This article details the different ways you can get in touch with us at Agoda for support.

Helping your guest

Remark: The contact details provided in this article refer to the team dedicated to assisting partners, the Accommodation Service Team. Guests, however, should contact the Agoda Customer Service Team. Therefore, to avoid redirection and increased time between responses please do not provide guests with the contact information listed below.

If your guest needs to contact us, please ask them to visit our Help Center.

  • We can provide customer support in your guests’ preferred language.
  • The Help Center is a self-serve knowledge base that provides information to guests who need to manage their bookings.
  • If your guests have further questions, please advise them to contact our Agoda Customer Service Team through the Help Center.

Exploring Agoda Partner hub

Agoda Partner Hub was created to provide extensive resources to our partners.

  • Search for the topic you are interested in using keywords here.
  • Browse Partner Help for guidance and tutorials by topic here.

Sending us a message via YCS

If you need assistance with YCS, payment, your property listing, or rate calculations, you can send us a message by following the steps below:

  1. Login to YCS.
  2. Click on the Need Help button located in the bottom right corner of the page.
  3. Do you see the Partner support center button?
  1. Choose the support category that best fits your inquiry:
    • A booking or reservation: For changes, cancellations, booking processes or specific bookings. For specific bookings, please include the Agoda Booking ID in your message.
    • Payments: For payouts, payments by Agoda.com, virtual credit cards, taxes and fees, or your bank account details.
    • Rooms and rates: For prices, availability, and other information in your Agoda property listing.
    • Extranet account settings: For assistance with YCS admin access, passwords, and Channel Managers.
    • Registration/Contract: For business details, adding or removing properties, and contract terms.
  1. Tell us more about the issue and click Continue.
  2. Insert your name and contact information.
  3. Click Submit.
  4. Your request has been received! We will notify you once the issue has been resolved, or if we need additional information, via email.

Refer to the step-by-step guide, with screenshots, here!

Refer to the images below for the end-to-end journey!

For certain types of requests, you may receive an email with links to relevant Partner Help articles, as shown below. We highly encourage you to read the linked articles to help you resolve the issue in a timely manner.

If you need additional help, simply respond to the email with additional information and we will respond as soon as possible.

Sending us a message via YCS (Pilot version)

Note: only some properties have access to this tool during the pilot run.

  1. Open the Chat tool via the Need help?
  2. Choose the support category that best fits your inquiry.
  3. The chat will provide instructions and Partner Help articles related to your inquiry.
  4. If the provided instructions or Partner Help articles did not resolve your problem, or if you need urgent assistance, follow the instructions provided in the chat for additional ways to contact us.

Contacting us by phone

If you have an urgent question about your property or partnership with us, please feel free to call us directly. Follow these steps to find a dedicated phone number to call:

  1. Log into YCS.
  2. Click on the Need Help? button to find the phone number to call.

Alternatively, you may find your local support phone number here.

Booking-related assistance

For booking-related issues, such as amendments, cancellations, guest contacts, and refunds, please email biz@agoda.com and provide the Agoda Booking ID.

Contact us 

Still looking for a solution? Contact us via the YCS Need Help Button or other methods. 

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