This article outlines the documentation necessary for Agoda customers to check-in at your property, in addition to guidelines on security deposits and how to address discrepancies that may arise during the check-in process.

What is needed for Agoda customers to check-in? 

Here is a checklist to help you ensure that a booking is confirmed before allowing guests to check-in:

  • Agoda confirmation voucher: You will receive a confirmation voucher from Agoda. Check to see that there have been no other communications from Agoda regarding any changes in booking status.
  • Booking confirmation: The customer should present the booking confirmation. This may be in the form of email or voucher (soft/hard copy). An example is provided below.
  • Photo ID verification: The customer checking in should present a valid photo ID that matches the name on the booking confirmation.

All bookings made through Agoda are reviewed and verified to prevent any fraudulent activity.

In case of any discrepancies, please contact Agoda immediately before allowing the guest to check-in using the voucher.

What does an Agoda confirmation voucher look like?

Below is an example of the confirmation voucher that Agoda provides to properties when a booking is confirmed. Please ensure that you have received this before permitting guests to check-in.

Security deposits 

  • You are advised to secure a room deposit from guests upon check-in, which must be refundable upon check-out, to insure against property damage.
  • You may add a property policy to your Agoda listing to inform customers of this policy.
  • Agoda will not be responsible for any damages incurred to your property during any guests’ stay.
  • Agoda will not collect security deposits on your behalf.

FAQs

1. What should I do if the guest arrives but I can’t find any reservation details?
  • You may contact Agoda Customer Service to check on the booking status.
  • If you are informed that the booking status is canceled, please direct the guest to contact Agoda Customer Service for additional assistance.
2. What should I do if a guest insists on checking in but fails to provide valid photo ID that matches the booking details?

Please contact Agoda Customer Service for further investigation.

Contact us 

Still looking for a solution? Contact us via the YCS Need Help Button or other methods.

Was this article helpful?

%

%

Thanks for your feedback!

We're happy to hear that! Please tell us more.
Sorry about that. Could you tell us why?

Recommended reads

Agoda Partner Appreciation Night – Livestream

Agoda Partner Appreciation Night – Livestream

Agoda Partner Appreciation Night – Live ...

Thank you for joining us for industry insights from Agoda’s leaders! Missed it? Register below to get a copy of the livestream emailed to you.

Thank you for joining us for industry insights from Agoda’s leaders! Missed it? Register below to ...

Protected: Agoda Partner Appreciation Night – Livestream

Protected: Agoda Partner Appreciation Night – Livestream

Protected: Agoda Partner Appreciation Night & ...

There is no excerpt because this is a protected post.

There is no excerpt because this is a protected post.

Agoda Manila hosts ‘Coffee Session’ for Growth Team

Agoda Manila hosts ‘Coffee Session’ for Growth Team

Agoda Manila hosts ‘Coffee Session̵ ...

Agoda Manila hosts 'Coffee Session' for Growth Team Partners

Agoda Manila hosts 'Coffee Session' for Growth Team Partners

Agoda launches the 3rd edition Eco Deals Program at the ASEAN Tourism – Forum

Agoda launches the 3rd edition Eco Deals Program at the ASEAN Tourism – Forum

Agoda launches the 3rd edition Eco Deals Prog ...

Agoda, the global digital travel platform, announced at the ASEAN Tourism Forum (ATF) that it has broadened its collaboration with World Wide Fund for Nature (WWF), expanding its Eco Deals Program to support eight conservation projects across Southeast Asia.

Agoda, the global digital travel platform, announced at the ASEAN Tourism Forum (ATF) that it has br ...

Agoda Manila hosts “Bites & Insights” for Partners

Agoda Manila hosts “Bites & Insights” for Partners

Agoda Manila hosts “Bites & Insigh ...

Partners feast on Bites & Insights in Manila

Partners feast on Bites & Insights in Manila

Agoda Partner Appreciation Night

Agoda Partner Appreciation Night

Agoda Partner Appreciation Night

Join us on 2 February from 18:00 (GMT+7) for industry insights from Agoda’s leaders.

Join us on 2 February from 18:00 (GMT+7) for industry insights from Agoda’s leaders.

Jet-set into 2024: Agoda shares travel ideas for a year of new discoveries!

Jet-set into 2024: Agoda shares travel ideas for a year of new discoveries!

Jet-set into 2024: Agoda shares travel ideas ...

As the new year begins, Thai travelers may find themselves curating their resolutions list, encompassing a wide range of aspirations from eating healthier and indulging in new experiences to reading more.

As the new year begins, Thai travelers may find themselves curating their resolutions list, encompas ...

Agoda unveils 2024 New Horizons list

Agoda unveils 2024 New Horizons list

Agoda unveils 2024 New Horizons list

Digital travel platform Agoda reveals its first ever “Philippines’ New Horizons,” a list of destinations that are fast growing in popularity. The list, which compares year-on-year search data, highlights emerging destinations that have seen significant growth in interest from both domestic and international travelers.  

Digital travel platform Agoda reveals its first ever “Philippines’ New Horizons,” a list of de ...