本文內容:

什麼是e-Card?

  • e-Card是Agoda提供給您的實體卡片或支付卡,讓您可以使用財務系統向所有符合條件的訂單收款。請注意,Agoda e-Card必須透過POS系統商店代號 (MCC) 7011收款,也就是住宿服務,例如飯店、汽車旅館、度假村,以及中央預約服務商。
  • 請聯絡ecard@agoda.com,確認您已收到e-Card。當您收到e-Card時,也會收到指示,告訴您如何進行此步驟。
  • e-Card啟用後,您的e-Card資訊會儲存在YCS>>「財務管理」>>「我的請款帳戶」
  • 「財務管理」頁面送出訂單交易前,您的e-Card不會含有任何金額。請務必按照核准後的準確金額和幣值從e-Card收款,以避免出現差額。
  • e-Card存在有效期限,因此請確保您在e-Card的有效期限內收款。
  • 我們建議您在訂單開放收款時立即完成收款。請注意,若在訂單退房日期後150天內您未完成收款,這些訂單會從系統中移除,您將無法再向訂單收款。

如何結算款項?

  1. 前往「財務管理」,然後選擇「目前交易明細」。
  2. 查看「預訂交易」欄位。
    • 此處顯示的訂單開放收款。
    • 在預設情況下,「核准」欄位會自動選擇(勾選)所有訂單。若您想在收款時排除某些訂單,取消勾選即可。
  3. 向下捲動頁面,查看「異動款項明細」欄位。
    • Agoda會進行手動調整,以確保支付給合作夥伴的金額正確無誤。手動調整後,調整後的資訊會顯示在「異動款項明細」欄位中。合作夥伴核准新的收款款項後,所有調整後的交易會自動「核准」,前提是目前交易和調整後的交易金額加起來的淨額是正數。
    • 調整交易的原因有很多,例如:
      • 拒絕履行Agoda已確認的訂單,需扣除拒絕訂單費用。
      • 訂單的過期稅率
      • 曾同意顧客以與原訂單不同的取消政策取消訂單。
    • 如收款款項中包含某一交易調整,該交易就不會再顯示在「異動款項明細」欄位中。該交易會顯示在「匯款紀錄」頁面的相應收款款項中。
    • 異動款項明細為必要款項,不得排除。
  4. 點選「下一步」,查看您的收款明細。
    • 您只能在淨額為正數的情況下,於「財務管理」頁面上提交一批收款申請。若核准的總額為負數,則您需要等待更多訂單金額累積,直到總額為正數才能提交。
  5. 您會被導向摘要頁面,上面會顯示您的e-Card資訊;請確認Agoda發給您的e-Card卡號末4碼與系統上顯示的卡號相同,之後點擊「提交」以確認。
  6. 前往「YCS」>「財務管理」>>「匯款紀錄」,並等待新的交易款項出現。批次交易建立後,您可能需要等候最多2小時,以透過POS機向您的e-Card收款。

所有已核准的交易會從目前交易明細中移除。您現在可以在「所有交易明細」頁面中檢視這些交易。

若您想查看e-Card或交易資訊,請前往「匯款紀錄」頁面。請參閱「如何檢視過去款項?」以了解如何使用相關功能。

如何結算「已修改」或「已取消」訂單的款項?

我們會發送一封訂單修改的郵件(主旨會顯示「修改」二字),郵件內含修改後的訂單憑證,以確認訂單已變更。變更後的訂單金額會立即顯示在「目前交易明細」頁面中。請按照上文「如何結算款項?」中的步驟進行收款。

常見問題與解答

1.如果我不小心只扣了部分款項,該怎麼辦?

  • 您可以再次透過e-Card收取剩餘金額。您需要自行計算剩餘金額,亦即先在「匯款紀錄」頁面上查看核准總額,再減去您已扣款的金額。

2. 如果過了收取訂單款項的150天期限,該怎麼辦?

3.如果現有的卡片已過期,我該如何申請新的e-Card?

若您遇到任何其他問題,請至我們的「我無法收款,需要相關協助」頁面查詢。

聯絡我們

需要其他解決方案嗎?透過YCS的「小幫手」按鈕或以其他方式聯絡我們。 

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