本文內容:

協助您的住客

請注意:本文所列的詳細聯絡資訊,為專門為合作夥伴提供協助的團隊,即「住宿服務團隊」。然而,住客的聯絡對象應為「Agoda客服團隊」。因此,為避免重新轉介和增加往返回覆的時間,請勿向住客提供下方所列的聯絡資訊。

若您的住客需要聯絡我們,可請他們前往我們的客服中心

  • 我們可以使用您住客偏好的語言提供客服協助。
  • 客服中心為自助式資源庫,為需要管理訂單的住客提供資訊。
  • 若您的住客有任何其他問題,請建議他們透過客服中心聯絡Agoda客服團隊。
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探索Agoda夥伴中心

Agoda夥伴中心,為合作夥伴提供最全面的資源。

  • 點此利用關鍵字搜尋您有興趣的文章主題。
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  • 點此瀏覽Partner Help查詢教學指南(按主題分類)。
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透過YCS傳訊息給我們

如果您需要有關YCS、付款、住宿刊登或價格計算等協助,可透過以下步驟傳送訊息給我們:

  • 登入YCS。
  • 點擊頁面右下方的「小幫手」按鈕。
  • 選擇最符合您需求的支援類別:
    • 訂單或預訂:關於更改、取消訂單、訂單流程或特殊訂單。針對特殊訂單,請在您的訊息中註明Agoda訂單編號。
    • 付款:關於請款、透過Agoda.com處理的款項、虛擬信用卡、稅金及其他費用,或您的銀行帳戶詳情。
    • 客房和房價:關於價格、房量,及您房源的其他資訊。
    • 外聯網帳戶設定:關於YCS管理員權限、密碼以及通路管理平台。
    • 註冊/合約:關於業務詳情、新增或移除房源,及合約條款。
  • 說明關於此問題的細節,並點擊「繼續」。
  • 輸入您的姓名和聯絡資訊。
  • 點擊「提交」。
  • 我們已收到您的需求!我們會在問題解決後,或需要更多資訊時,透過電子郵件通知您。
  • 請點此參閱附上螢幕截圖的步驟指南!

針對特定類型的需求,您可能會收到一封電子郵件,內含夥伴中心文章的相關連結,如下所示。我們強烈建議您閱讀連結中的文章,以幫助您即時解決問題。

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如果您需要其他協助,只需回覆該郵件並提供額外資訊,我們將盡快回覆您。

來電給我們

針對您的住宿或與我們的合作關係,若您有任何緊急的相關問題,歡迎直接來電給我們。請按照以下步驟查詢專用電話號碼聯絡我們:

  • ⦁ 登入YCS。
  • ⦁ 點擊「小幫手」按鈕,查看電話號碼撥號。

或者,您也可以點此找到當地支援的電話號碼。

訂單相關的協助

關於訂單修改、取消、聯絡顧客、退款等訂單相關事宜,請寄信至biz@agoda.com,並提供Agoda訂單編號。

聯絡我們

需要其他解決方案嗎?透過YCS的「小幫手」按鈕或以其他方式聯絡我們。

了解更多

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