本文將針對ePass UPC部分扣款的情形,協助您進行處理。

  • 本文僅適用於款項從YCS的「財務管理」頁面生成的情形。
  • 透過「財務管理」頁面生成的卡片僅能被扣款一次;因此,若您沒有一次扣足全額款項,就會產生部分扣款的情形,無法再使用該卡片扣款。繼續閱讀本文,以了解可能的解決方案。

若想查看其他收款方式,請參閱:

常見的部分扣款情形

若您遇到以下情況,可能會導致卡片僅部分扣款。

  • 提交了多批次的訂單交易,但卻未對所選訂單的全部金額進行扣款或預授權。
  • 提交了多批次的訂單交易,但卻因為POS/EDC機的額度限制而無法扣足款項。
  • 需要扣款的訂單批次未足額扣款,又將相關款項退回Agoda卡片(解除預授權)。
  • 扣款時POS/EDC機發生故障,導致扣款中斷;銀行將款項退回Agoda卡片(解除預授權)。

如何避免部分扣款?

在扣款前,請務必確認扣款金額與「財務管理」>「匯款紀錄」中的總金額相符。

  • 若POS/EDC機有扣款額度限制,則在提交每批次的扣款交易時請勿超過最高限額。
  • 請務必先確認扣款交易的最終狀態,再提交重新補回未扣餘額的請求。
  • 如果發生部分扣款的情況,我們建議您繼續按結算,先扣除這筆部分款項。之後再聯絡我們將餘額重新補回ePass中。
  • 我們不建議您解除預授權,因為解除後,Agoda系統仍需要進行長達14天的追蹤以確認交易最終狀態,而這可能會拖慢補回款項到ePass的過程。
  • 由於此操作流程較為複雜,最多可能需要5-7個工作天才能將您的餘額重新儲值。

如何處理部分扣款?

若款項狀態顯示為已預授權(款項未退回)

  1. 請繼續結算金額,先完成扣款交易。
  2. 聯絡我們以申請將全部未扣除的餘額重新補回到「財務管理」系統中。

若款項狀態顯示為已解除預授權(款項已退回)

  1. 請聯絡您的銀行檢查交易狀態詳情,以確認其是否已開始處理退款,或已解除預授權。
  2. 若已解除預授權,則需等待最多14天的時間,款項才能重新退至卡片中。
  3. 14天後,請聯絡我們以申請將全部餘額補回到「財務管理」系統中。

常見問題與解答

1.我已經解除預授權了,為何扣款狀態仍顯示為已扣款?

當您建立了一批待扣款訂單,並已對Agoda的單次扣款卡進行了預授權,即使您尚未進行結算,YCS仍會自動將這筆款項包含的訂單視為已扣款。即使解除預授權也不會改變已扣款的狀態。

2.我想在提交的批次中加入新的交易,可以先取消再重新操作嗎?

很抱歉,已經提交或建立的扣款批次不可被撤回或取消。

3.因為我的POS機有金額限制,我可以向卡片多次扣款嗎?

財務管理頁面上生成的是只限單次使用的扣款卡。請按照扣款批次中列出的全額款項扣款。

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