請留意,只有在YCS中被指定為與財務相關身份的用戶才能看到本文章提供的資訊。非財務身份的用戶在登入YCS介面時並不會看到財務及ePass頁面。有關用戶身份以及存取權限管理的更多資訊,請參閱如何透過YCS用戶管理工具管理住宿用戶存取權?

 

如何搜尋過往交易?

1. 前往YCS >> 財務,然後選擇所有交易。

2.根據需要設定篩選條件:

請務必包括以下篩選條件:

    • 你想查看的資料之日期範圍。
    • 根據預訂日期、入住日期或退房日期進行篩選。
    •  如果你想將已操作的手動更改包括在內,請勾選相應的方格。
    • 交易狀態:
      • 全部:所有符合上述篩選條件的預訂。
      •  待退房:住客尚未退房。
      •  已退房:住客已經退房。
      • 已獲批:預訂已確認。
      • 已提出爭議:住宿已對相關預訂交易提出爭議。
      •  已付款:Agoda或住客已向住宿付款。

搜尋結果可列出你住宿與Agoda合作期間的所有預訂數據(由首次預訂直至最近一次預訂)。顯示結果的預設值為6個月。

如何查看過往預訂交易?

  • 前往YCS >>財務,然後選擇所有交易
  • 在找出並篩選到想檢視的交易後(操作說明請參閱上文),你可於所有交易頁面點選想查看的交易紀錄,然後就能在頁面下方看到交易詳情

    • 交易詳情會列出以下資料:
      • 住客姓名
      • 此預訂的客房總數
      • 此預訂的晚數
      • 付款狀態
      • 付款參考編號 (亦可從YCS >> 財務 >> 匯款中查看)
    • 全部交易上的交易項目開放收款後,也會出現在當前交易頁面上。

  • 不可退款的預訂在預訂當日即可收款,而彈性取消的訂單則會在住客退房後開放收款。

如何查看過住付款?

1.前往YCS >>財務,然後選擇匯款。這個頁面會顯示已批准付款的交易款項。

2. 你可在此查看下列資料:
請留意,當你批准當前交易的所有預訂申請時,系統會合併計算同一个批次的總金額,並使用一個文件參考編號。

 

      • 到帳日期:付款批次的有效日期。
      • 貨幣:你收到付款的貨幣。
      • 金額:就該付款批次而言,預訂金額與調整的總和
      • 文件參考編號:每個獲通過批次的付款批次編號
      • 付款方式:款項發出時所採用的途徑

搜尋結果可列出你住宿與Agoda合作期間的所有預訂數據(由首次預訂直至最近一次預訂)。顯示結果的預設值為6個月。

 

3. 如要在頁面底部查看同一批次的個別預訂和調整詳情,請點擊有關批次,然後在頁底開啟新頁面。你會看到以下資料:

      • 交易類型
      • 參考編號或預訂編號
      • 酒店編號
      • 住客姓名
      • 訂單付款人:向訂單付款的單位,可能是Agoda或住客
      • 貨幣:你收到付款的貨幣
      • 來自Agoda:Agoda付款給你的住宿的金額
      • 發給酒店:你的住宿從Agoda收取的金額。
      • 入住日期
      • 退房日期

4. 使用不同的ePass收款方式可能會顯示出不同的詳情。

        • e-Card及銀行轉帳



        • ePass UPC


備註:只有擁有卡資訊檢視權限的人士 (Card Viewer) 可查看完整的UPC和CVV號。如果用戶只有一般權限,在點選一筆款項時,就只會看到扣款卡最後4位數、持卡人姓名、付款狀態,以及金額。你可以進入設置 >> 查看已獲授權的用戶,檢查你的YCS使用者詳情,如下所示:

請留意:信用卡資料、登入名稱與密碼等敏感資訊屬高風險數據,請務必小心處理。嚴禁透過電郵或其他非加密渠道分享有關數據。

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