什麼是e-Card?

  • e-Card是Agoda向你提供的實體信用卡或塑膠卡,讓你透過財務系統收取所有適用的訂單金額。請注意,Agoda e-Card僅能經商戶類別代碼 (MCC) 為7011的POS終端機扣款。此類商戶即住宿業務,包括酒店、汽車旅館、度假村,或是中央預訂服務。
  • 請聯絡ecard@agoda.com,確認你已收到e-Card。你將會在收到e-Card後取得如何進行此步驟的指示。
  • 啟用並設定e-Card後,卡片資訊會儲存在YCS>>財務 >>我的收款帳戶中。
  • 「財務」頁面提交訂單交易之前,你的e-Card帳戶不會帶有餘額。請使用經批准的貨幣種類和金額由e-Card收款,以免出現不必要差異。
  • e-Card會在指定期限後失效,因此請務必在e-Card的有效期限內收款。
  • 我們建議你在預訂可收款時盡快完成收款。請留意,如果你未在住客退房後150天內完成收款,系統將會移除相關訂單,你將無法進行收款操作。

如何結算款項?

  1. 進入「財務」,選擇「當前交易」。
  2. 查看預訂交易。
    1. 此處顯示的訂單可供收款。
    2. 在預設情況下,「批准」部分內的所有訂單會自動獲系統選擇 (即全部加上剔號)。若你想在收款時排除某些訂單,除去相應之剔號即可。
  3. 向下捲動頁面,查看「交易更改」部分。
    1. Agoda可進行手動更改,以確保繳付給合作夥伴的金額準確無誤。手動更改後的資訊將在「交易更改」部分顯示。合作夥伴批准新一批款項後,所有更改後的交易將自動獲「批准」,前提是當前交易和更改後的交易金額加起來的淨額是正數。
    2. 交易變更的原因有很多,例如:
      1. 拒絕履行Agoda已確認的訂單,系統因而要扣除拒單費用。
      2. 訂單的已過期稅率
      3. 你有協議允許住客按照不同於原訂單的政策來取消訂單。
    1. 在一個付款批次包括的交易更改不會在「交易更改」部分顯示。該交易將在「匯款」頁面的相應款項中顯示。
    2. 交易更改為必要款項,不得排除。
  1.  點擊「下一步」,查看收款金額詳情。
    1. 如果淨額為正數,你只能在「財務」頁面上提交一批收款申請。若獲批准的總額為負數,則請等待訂單金額累積,直至總批准金額為正數方可提交。
  2. 你會被導至包括e-Card詳情的摘要頁面;請確保Agoda向你發出的e-Card最後4位數字與系統顯示的卡資料相符,之後按「提交」確認。
  3. 前往YCS>財務>>收據,等待新的批次建立。建立批次後,你可能需要等待最多2小時,然後方可在POS終端機上透過e-Card收款。

已批准的款項都將從「當前交易」頁面中移除。你現可在「全部交易」頁面上查看這些交易,以供參考。

若你想查看你的e-Card或交易詳情,請前往「匯款」頁面。請參閱如何查看過往款項?以了解更多。

如何結算「已修改」或「已取消」訂單的款項?

我們會向你發出修訂確認電郵 (標題會顯示「修改」字樣) ,連同顯示預訂已被修訂的最新入住憑證。更新後的金額將立即顯示在「目前交易」頁面。然後你可按照如何結算款項?中的指引進行收款(見上文)。

常見問答

1. 如果我不小心只扣了部分款項,該怎麼辦?

你可以再次透過e-Card收取餘下金額。你需要計算剩餘的金額,也就是在匯款頁面中查看批核總金額,並將其減去你之前已扣取的金額。

2.如過了收取預訂款項的150天有效期,我該怎麼做?

請直接聯絡我們 尋求協助。

3. 若現有的卡片已過期,我該如何申請新的e-Card?

聯絡我們 以取得協助。

若你遇到任何其他問題,請到我們的 我無法收款,需要相關協助 頁面查詢。

聯絡我們 

還是需要我們協助解決疑難?透過YCS的「需要幫手?」按鈕,或以其他方式聯絡我們。

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