예약 요금에 영향을 미치는 요소는 무엇인가요? 

예약 요금에 영향을 미칠 수 있는 요소는 다음과 같습니다. 아래의 요소가 예약 요금에 적용되는 방법에 대한 자세한 정보는 등록된 이메일 주소로 전송되는 예약 확정서에 기재되어 있습니다. 

  • 고객이 적용한 바우처 코드 
  • 숙소가 적용한 프로모션 
  • 예) 시즌 프로모션, 알뜰 프로모션, 타겟팅 프로모션 
  • 취소 정책 
  • 간이 침대 
  • 세금 및 추가 요금 
  • 보수(수수료) 

아래 예약 확정서에서 빨간색으로 표시된 부분을 참조해 주세요.  

부정확한 예약 요금에 대해 어떻게이의 제기를 할 수 있나요? 

예약 확정서의 요금 세부 내역을 확인한 후에도 요금이 잘못되어 있는 경우, 아래의 단계를 따라 잘못된 예약 요금을 신고해 주시기 바랍니다.  

  1. YCS로 이동해 ‘도움이 필요하신가요?’ 버튼을 클릭하세요. 
  2. ‘요금/예약 가능 여부’ >> ‘요금 이의제기’ 또는 ‘요금 내역’을 클릭하세요. 
  3. 숙소 파트너 도움말 센터의 문서를 참조하세요. 
  4. 문제가 해결된 경우, ‘네, 문제가 해결되었습니다’를 클릭하세요. 
  5. 문서를 통해 문제를 해결할 수 없는 경우, 아고다로 연락하기 >> 요청 제출을 통해 당사로 연락 주시기 바랍니다. 입력칸에 문제를 자세히 기재해 ‘제출하기’를 클릭하세요. 

아고다로 연락하기 

도움이 필요하신 경우, YCS로 이동해 페이지 오른쪽 하단에 있는 ‘도움이 필요하신가요?’ 버튼을 클릭   또는 기타 방법을 통해 연락해 주시기 바랍니다. 

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