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How do I report an incorrect booki ...

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ePass

How do I report an incorrect booki ...How do I report an incorrect booking amount?

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How do I view booking transactions ...How do I view booking transactions and past payments?

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Agoda Partner Hub > Tips & Tutorials > Guest Policies & Payments > How do I report an incorrect booking amount?

How do I report an incorrect booking amount?

Agoda Partner Hub

Updated 1 year ago

How do I Report an Incorrect Amount in finance tab Chinese (CN)/简体中文
How do I Report an Incorrect Amount in finance tab Chinese (HK)/中文 (香港)
How do I Report an Incorrect Amount in finance tab Chinese (TW)/繁體中文
How do I Report an Incorrect Amount in finance tab Japanese/日本語
How do I Report an Incorrect Amount in finance tab Korean/한국어(대한민국)
How do I Report an Incorrect Amount in finance tab Thai/ไทย

 

This article will help you to understand factors that can affect the value of a booking, and how to report incorrect amounts to us.

What’s in this article?

Factors that can affect the price of a booking

Listed below are some common factors that can change the price of a booking. You can find more information about these in the booking confirmations that are sent to your registered email address.

  • Voucher code applied by the customer
  • The promotion that you set for customer
  • Channel discount (e.g. Agoda Private Sale or VIP)
  • Cancellation policy applied to bookings
  • Taxes and surcharges

You may refer to the section highlighted in red in the screenshot below for the rate breakdown. For more information, refer to All you need to know about bookings.

incorrectbookingamount

How to dispute booking amount

If you would like to dispute a booking, please follow the steps below:

  1. Go to YCS > Finance > Current Transactions.
  2. Click Dispute for the amount you find incorrect.
  3. Select your reason from the dropdown list.
  4. Add any Remarks that will be useful in our investigation.
  5. Click Save to submit.

This action will remove the amount from the payable items and will trigger a notification for our team to review the calculation. Our Finance team will contact you within 5 business days.

If you spot an incorrect amount or a reservation in Current Transactions, make sure to leave it unselected until it’s been reviewed.

Please do not use this function if you would like to report a no-show; refer to this article to for more information.

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