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Understanding an “OTA”

Agoda as an OTA

Who is Agoda?

Agoda CSR

The “OTA” World

What is an OTA?

Why is an OTA not just a website (customer focus efforts)

Use of technology in the OTA world

OTA Partners

What is a channel manager?

What is a Property Management System?

Who is an affiliate partner?

Who is a third party supplier?