本文將解釋什麼是拒單情況、其常見原因以及出現拒單情況時該怎麼做。

Agoda為旅客的預訂提供即時確認服務。不過,我們了解到在部分情況下,住宿或需拒絕預訂。為保障客戶體驗,並維護你住宿和Agoda的聲譽,我們鼓勵你盡量避免拒絕預訂的情況。

常見拒單原因及避免方法

了解常見拒單原因,就可以盡量避免此類情況發生。

1. 超額預訂 

當預訂數目多於空房數目時,就會出現超額預訂的情況。

如何避免這種情況發生:

  • 定期在YCS上管理客房量。請細閱以下文章了解如何管理空房量:如何管理空房情況
  • 如果你無法定期使用電腦管理房量,可考慮下載YCS App,透過流動裝置管理空房。

2. 價格錯誤 

YCS上的價格有時可能會出現錯誤更新,從而導致拒單情況出現。要避免這種情況發生,請注意以下幾點:

  • 在YCS輸入價格前,請確保你計算的價格為正確金額。

更多詳情:如何計算我的基本價格?

  • 定期在YCS上更新價格。

更多詳情:如何調整房價?

  • 確保渠道管理系統和YCS的連線保持穩定。

更多詳情:如何管理「渠道管理系統」連線?

  • 仔細檢查價格是否正確計算及顯示,尤其是推廣優惠的價格。

更多詳情:如何管理優惠?

3. 客房詳情錯誤 

錯誤的住宿資訊或會導致拒單情況出現。常見錯誤包括小童政策、取消政策和設施更新。如果資訊錯誤,之後就可能需要拒絕預訂。

請及時更新所有住宿資訊,以免因錯誤資訊而導致需拒絕預訂。你可透過以下方式更新住宿的限制條件設施服務的詳細資料。

4. 因裝修或停用而需暫時關閉住宿

想改善住宿環境?太好了!你只需確保更新住宿的空房情況,以免在裝修期間收到預訂。

請細閱以下文章了解如何在Agoda暫時關閉住宿

此外,為方便我們向你提供支援,請盡快聯絡我們,告知我們你需要暫時關閉住宿的情況。

如何解決超額預訂問題?

為了及時向你和客人提供超額預訂的解決方案,請盡快聯絡我們以取得支援。

不過,以下是針對常見超額預訂情況的一些快速解決方案:

目前若有其他空房

請向客人提供同等或升級房型,且不額外收費

目前並無其他空房

請為客人提供同等或升級房型的替代住宿,並提供前往該替代住宿的交通服務,且不額外收費。

如果我無法向客人提供替代住宿該怎麼做?

聯絡我們,我們會盡力尋求解決方案。

拒單賠償

請注意:根據Agoda的一般條款及細則,拒絕預訂會產生相關費用。請前往YCS >> 資源 >>​​ 條款及細則頁面了解更多。

常見問題:

如果是Agoda系統出錯,導致我無法受理訂單,我該怎麼做?

聯絡我們 按此 取得進一步協助。我們會調查出錯原因,並與你確認可行的解決方案。

如想進行對話,請前往YCS >> 點擊「需要幫手?」按鈕 >> 夥伴支援中心 >> 在支援選項目錄中選擇「訂單或預約」

如果我無法為客人提供替代住宿,我該怎麼辦?

聯絡我們,我們會一同尋求解決方案。 但請記住,拒絕預訂會產生費用。

聯絡我們:

還是需要我們協助解決疑難?透過YCS的「需要幫手?」按鈕聯絡我們,或以其他方式聯絡我們。

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