什麼是渠道管理系統?

不少住宿合作夥伴都使用「渠道管理系統」來管理在不同平台上的客房和房價。渠道管理系統款式多樣,你可參考此名單了解有哪些平台可讓你在Agoda上管理住宿。你可在名單中找出自己選用的渠道管理系統,以便在Agoda登記住宿時填寫。如你早已完成了住宿登記程序也不緊要,只要發出連結要求即可。

如何正確配對渠道管理系統?

如要配對渠道管理系統,你需提供Agoda住宿編號、房型編號和價格方案編號。有關資訊可在YCS中找到,詳情如下:

  • 住宿編號:
    登入YCS,將滑鼠懸停在右上方。如有需要,你亦可點擊箭頭打開下拉清單,查看住宿編號。

  • 房型編號:
    YCS >> 住宿 >>房型設定
  • 價格方案編號:
    前往YCS >>  房價與空房量 >> 價格方案設定

如何連結「渠道管理系統」?

  1. 前往YCS >> 住宿 >> 住宿設定
  2. 點擊可選填設定
  3. 勾選渠道管理模式方塊 (或啟用渠道管理系統),新增渠道管理系統。
  4. 從下拉選單中選擇渠道管理系統名稱
  5. 點擊儲存

如何變更或移除「渠道管理系統」? 

  1. 前往YCS >> 住宿 >> 住宿設定
  2. 點擊可選填設定
  3. 點擊沒有,移除渠道管理系統(你亦可取消勾選啟用渠道管理模式)。
  4. 點擊儲存

常見問答

1. 我更新的房價和空房狀態並沒有反映在YCS外聯網上,該怎麼辦?

若更新失敗,渠道管理系統理應會出現錯誤提示訊息。下方為一些最常見的情況:

  1. 可能原因系統驗證失敗。例如:單人房價高於雙人房價,或有某一價格低於該房型設定的最低房價解決辦法根據錯誤訊息內的資料,到YCS >> 住宿 >> 房型設置作相應調整。
  2. 可能原因技術問題/連線錯誤解決辦法請先稍作等候,然後再送出更新資訊。如問題持續,請檢查渠道管理系統一方是否遇上連線問題。若屬實,問題會轉交我們處理。如渠道管理系統並無連線問題,請聯絡我們
2. 我收不到Agoda預訂通知,該怎麼辦?

就算你已透過渠道管理系統連結客房,Agoda仍會以電郵形式向你寄出訂單通知。有時候,你可能會收到來自Agoda的訂單通知,但在渠道管理系統上沒有收到相同的訂單。下方為一些最常見的情況:

  1. 可能原因:渠道管理系統的 (API) 並不涵蓋相關預訂的日期

解決辦法:欲了解更多資訊,請聯絡你的渠道管理系統

  1. 可能原因:技術問題/連線錯誤

解決辦法:針對使用Hint模式的住宿合作夥伴,Agoda會嘗試傳送3次訂單通知。若仍無法順利傳送,我們會將通知以電郵形式寄至你的渠道管理系統。針對沒有使用Hint模式的住宿合作夥伴,當連結恢復時,渠道管理系統需要向Agoda重新發送一個新的請求。

3. 為何我收不到由Agoda發出的住客聯絡資料?

為配合「支付卡產業資料安全標準 (PCI Compliance)」和「一般資料保護規範 (GDPR)」,我們不會披露完整的顧客聯絡資料。反之,我們會遮蓋住客的電郵地址。你仍可使用已遮蓋的電郵地址向顧客發送郵件,或到YCS >> 報告 >>預訂使用Agoda顧客通訊系統。歡迎參閱此文章,深入了解如何聯絡住客。

4. 為何我在連結/取消連結渠道管理系統時收到錯誤訊息?

連結/取消連結渠道管理系統時,請遵照正確步驟操作。正如問題1所述,你可留意錯誤訊息所標示的住宿資料,作出相應修正。

如錯誤訊息與「住宿連結/取消連結時間 (property cut-off time)」有關,你須在連結/取消連結前先設定有關時間。如需進一步協助,歡迎聯絡我們

聯絡我們

還是需要我們協助解決疑難?透過YCS的「需要幫手?」按鈕,或以其他方式聯絡我們。

了解更多:

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