本文內容:

協助你的顧客

請注意:本文章提供的詳細聯絡資訊是專門為合作夥伴提供協助的團隊,即住宿服務團隊。如住客有任何問題,應聯絡Agoda客戶服務團隊。因此,為避免因重新轉介負責團隊而加長回覆時間,請勿向住客提供以下聯絡資料。

若你的客人需要聯絡我們,可以請他們前往說明中心

  • 我們可以使用客人的首選語言提供客服支援。
  • 說明中心是一個自助知識庫,為需要管理預訂的客人提供資訊。
  • 如果客人還有其他問題,請建議他們透過說明中心聯絡我們的Agoda客服團隊。
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探索Agoda合作夥伴中心

Agoda合作夥伴中心旨在為我們的合作夥伴提供豐富資源。

  • 可在此利用關鍵字搜尋你有興趣的文章主題。
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  • 按此於Partner Help頁面瀏覽教學及小貼士 (按主題分類)。
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在YCS發送訊息給我們

如果你需要就YCS、付款、你的上架住宿或價格計算等問題取得協助,可以透過以下步驟發送訊息給我們:

  • 登入至YCS。
  • 點擊頁面右下方的「需要幫手?」按鈕。
  • 按你需要的支援,選擇項目類別:
    • 訂單或預約: 關於訂單更改、取消、預訂過程或特別訂單的事宜。如屬特別訂單,請在訊息中附上你的Agoda預訂編號
    • 付款:收款、Agoda.com的款項、虛擬信用卡、稅項及其他費用,或你的銀行帳戶詳情。
    • 房間和價格:價格、空房、你的Agoda住宿列表中的其他資料。
    • 外聯網帳戶設置:YCS帳戶權限、密碼、渠道管理系統之協助。
    • 註冊/協議:業務詳情、添加或刪除物業、協議條款。
  • 說明關於此問題的細節,並點擊「繼續」。
  • 輸入你的姓名和聯絡資訊。
  • 點擊「提交」。
  • 你的請求已收到。問題解決後,或如果我們需要其他資料,將會透過電郵通知你。
  • 請按此參閱備有螢幕截圖的逐步指南!

關於某些類型的請求,你或會收到一封附有相關合作夥伴說明中心的文章的連結,如下所示。我們建議你閱讀連結文章,可助你即時解決問題。

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若需額外協助,你只需回覆電郵並提供更多資訊,我們將會盡快回覆你。

以電話聯絡我們

如果你對住宿或我們的合作上有急切的問題,請致電聯絡我們。請按照以下步驟,查找要撥打的專屬電話號碼:

  • 登入YCS。
  • 點擊「需要幫手?」按鈕,查找要撥打的電話號碼。

或者,你可在這裡查找所屬地區的電話號碼。

訂單相關的協助

關於訂單修改、取消、聯絡顧客、退款等相關事宜,請發送電郵至biz@agoda.com,並提供Agoda預訂編號。

聯絡我們

還是需要我們協助解決疑難?透過YCS的「需要幫手?」按鈕,或以其他方式聯絡我們。

了解更多

以其他語言閱讀此文章:

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