この記事では、Agodaのリストの下に表示したくないレビューに対処する方法と、当社の不動産レビューポリシーの一般的な説明を説明します。 

レビューを削除するリクエストはできますか? 

レビューは、検証済みで建設的なレビューのみが私たちのページに表示されていることを確認するために、Agodaによってモデレートされています。私たちの目標は、私たちのサイト上のすべてのレビューが本物、正直、正確、建設的であることを確認することです。また、すべてのパートナープロパティが可能な限り最高のレビューを得ることを望んでいますが、否定的だからといってレビューを削除する必要はありません。 

レビューポリシーに違反しているレビューの一部は、以下の問題を含む場合に削除される場合があります。 

  • レビューはノーショーゲストによって残されています 
  • 全体のレビューはスパムまたは文章として意味をなしていない場合
  • 間違ったプロパティに対してレビューが送信されます 
  • レビューは重複しています。宿泊者は1滞在につき1回のレビューのみ許可されています 
  • このレビューには、冒涜的、差別的なコメント、個人攻撃、中傷的なコメント、または一般の聴衆にとって不適切な性的言及が含まれます。 
  • レビューには違法行為への言及が含まれています 
  • レビューには個人の個人情報が含まれています 

 

レビューの削除をリクエストする方法は? 

上記のシナリオに違反するレビューに遭遇した場合は、「ヘルプが必要」ボタン使用してYCSに知らせることによって、レビューを削除することを要求することができます。 

 

受け取ったレビューが気に入らず、上記のシナリオの 1 つに該当しない場合は、代わりにレビューに回答することをお勧めします。ゲストレビューに対する直接の対応により、以前のゲストの問題に対処しながら、潜在的なゲストにどれだけ気にしているかを示すことができます。  

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