この記事では、アゴダの掲載リスティングに表示させたくないクチコミへの対応方法と、弊社のクチコミに関するポリシーについて、概要を説明いたします。 

ゲストからのクチコミの削除を依頼できますか?

クチコミはアゴダによって管理され、事実に基づき建設的なクチコミのみが弊社ページに表示されます。 弊社の目標は、弊社サイトのクチコミが全て事実に基づいたものであり、正直で、正確で、建設的なものであることです。 また、弊社では全ての施設パートナー様に、可能な限り最高のクチコミを獲得していただきたいと考えておりますが、内容が否定的である、という理由だけではクチコミの削除は行いません。 なお、次のような場合を含むアゴダ クチコミ投稿に関するガイドラインに準拠しない一部のクチコミについては、削除されます。

  • ノーショーのゲストが投稿したクチコミ
  • レビュー全体がスパム、または解読不可
  • 異なる施設に対して投稿されたクチコミ
  • 重複したクチコミ。 ゲストは一度の滞在につき1回クチコミを投稿できます。
  • 一般的に読者にとって不適切である冒涜的な内容、差別的な内容、個人を非難する内容、中傷的な内容、性的な内容を含むクチコミ
  • 違法行為に言及したクチコミ
  • 個人情報を含むクチコミ

 

クチコミ削除のリクエスト方法

上記のいずれかに違反するクチコミを発見した場合は、弊社までお問い合わせ の上、削除をご依頼ください。 投稿された内容のクチコミに納得がいかないものの上記に該当しない場合、弊社ではクチコミにご返信いただくことを推奨しております。 クチコミに直接返信することにより、寄せられた問題点に対応できるだけでなく、潜在的なお客様へのアピールにもつながることが期待できます。 ゲストからのクチコミに関する最適な対応について、詳しくは こちら をご確認ください。

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