這篇文章將說明如何處理您不希望出現在Agoda住宿頁面上的評論,並提供住宿評論政策的一般說明。 

我可以要求刪除評論嗎?

Agoda會審核評論,以確保我們的頁面上只顯示經過驗證且有建設性的評論。 我們的目標是確保網站上的所有評論都是真實、誠實、準確且具有建設性的。 儘管我們希望所有合作夥伴的住宿都能獲得最佳評論,但我們不會僅因為評論是負面的就將其刪除。 如果某些評論違反了我們的評論政策,則可能會被刪除,這些違規情況可能包含以下問題:

  • 評論是由未入住的顧客留下的。
  • 整篇評論都是垃圾訊息或無意義的內容。
  • 評論是針對錯誤的住宿提交的。
  • 評論是重複的。 每位顧客每次入住僅能留下一則評論。
  • 評論包含不當的粗俗語言、歧視性言論、人身攻擊、誹謗性言論或具性暗示等不適合一般使用者閱覽的內容。
  • 評論提及非法活動。
  • 評論包含個人私人資訊。

 

如何要求刪除評論?

如果您看到任何涉及上述情況的評論,可以透過聯絡我們 要求刪除該評論並獲得進一步協助。 如果您對收到的評論不滿意,但該評論不屬於上述情況,我們建議您對該評論進行回應。 您直接回覆顧客評論能讓您解決和前顧客之間的問題,同時也能向潛在顧客展現您對顧客的關心。 透過 這裡  獲得妥善處理顧客評論的更多資訊。

了解更多

 

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