この記事では、クレジットカード情報の提示ありで作成された「現地払いオプション」予約に対する認証と、支払いが確実に行われるようにするための方法をご説明します。 クレジットカード情報の提示なしで作成された「現地払いオプション」予約に関する詳細はこちらをご参照ください。

How to verify a guest’s credit card details

  • Once a Property Collect booking is confirmed, the first action you can take is to verify if the guest’s credit card details are valid. Note that you will only be able to check the validity 1 time. This means that once you have clicked the button to verify, the feature will no longer be available.
  • Upon clicking to check, there will be an instant response prompted automatically by the YCS system. This will confirm the status of the guest’s credit card: Verification successful or Verification unsuccessful. If the verification is unsuccessful, you can request the guest to provide new credit card information, as detailed below.
  • The verification check is available from the time the booking is made until the check-in date.
  • Customers whose credit cards pass this verification are less likely to cancel. If they do cancel and there is a cancellation fee due, charges can usually, but not always, be successfully made to the credit card. This feature is a customer-friendly way of checking if a booking is secure prior to check-in.

To verify credit card validity:

  1. Go to YCS >> Bookings >> Reservations.
    reporting-booking-addfilter
  2. Filter the results by clicking on the drop-down menu Payment models. Select Property Collect >> Apply.
    reporting-booking-filterpropertycollect
  3. Find the booking that you need to verify and click to open for more details. Then, click Payment & pricing to view the booking payment details.
  4. Click Verify now

reporting-booking-verifynow

    • If verification is successful, you will have the option to View guest credit card details.
    • If verification fails, you will have the option to View guest credit card details and/or Request new guest credit card.

How to view a guest’s credit card details

  • You will only be able to view a guest’s credit card details once the guest’s credit card verification has been completed.
  • The guest’s credit card is viewable only 7 days before check-in, or immediately after cancellation. If a booking is made less than 7 days before the check-in date, the guest’s credit card will be viewable after verification is complete.
  • You will be able to view the guest’s credit card details a total of 3 times. After the credit card details have been viewed 3 times, the system will automatically remove the data.
  • If you choose to view a guest’s credit card details, you will then become responsible for collecting any cancellation fees should they occur. If you do not choose to view a guest’s credit card details, Agoda will attempt to collect the cancellation fee from the guest’s credit card on your behalf. Therefore, in an effort to avoid charging the guest twice for cancellations, Agoda will not attempt to collect cancellation fees if the guest’s credit card details have been viewed by the property.

To view credit card details:

  1.  Go to YCS >> Bookings >> Reservations.
    reporting-booking-addfilter
  2. Filter the results by clicking on the drop-down menu Payment models. Select Property Collect >> Apply
    reporting-booking-filterpropertycollect
  3. Find the booking that you need to verify and click to open more details. The Property Collect information will appear in a column on the right-hand side.
    reporting-booking-viewcarddetails
  4. Click on View card details. Note that the text below the button will count the number of views you have remaining, out of 3.
  5. You will be asked to pass a two-factor authentication. When prompted, enter your YCS login credentials.
  6. After your login credentials are confirmed, a one-time password (OTP) will be sent via SMS to the phone number provided on the Contact page in YCS. Please ensure that your contact information is up-to-date as you can only click to view credit card details 3 times for each booking.

How to request a new credit card from a guest

If a guest’s credit card verification fails, or you find the card details invalid upon viewing them, you will be able to request a new credit card from the guest. This action is only available before the check-in date. Guests will be given 48 hours to provide new payment details.

To request updated credit card information:

  1.  Go to YCS >> Bookings >> Reservations.
    reporting-booking-addfilter
  2. Filter the results by clicking on the drop-down menu Payment models. Select Property Collect >> Apply.
    reporting-booking-filterpropertycollect
  3. Find the booking that you need to verify and click to open more details. The Property Collect information will appear in a column on the right-hand side.
  4. Click on Request new card.
    reporting-booking-requestnewcard
  5. Clicking this button will prompt the system to automatically contact the guest via email and SMS to request alternative payment details. A secure web link will be provided to the guest to enter their new payment details.
  6. Once the new payment details have been provided, the booking will be updated in YCS and you will receive an email notification.

よくあるご質問

1.ゲストのクレジットカードの有効性を何回確認できますか?

カードの有効性を確認できるのは1回のみです。

2.ゲストのクレジットカード情報を何回閲覧できますか?

カードの有効性を確認後、可能な期間内(チェックイン日の7日前、またはキャンセル直後)であれば3回まで閲覧することができます。 チェックインまでの日数が7日に満たない時点で予約が行われた場合は、認証の完了後にゲストのクレジットカードが閲覧可能となります。 クレジットカードの情報が3回閲覧されると、システムによってデータが自動的に削除されます。

3.ゲストから提示されたセキュリティコード(CVV/CVC)を閲覧できますか?

情報保護の観点により、ゲストのクレジットカードのセキュリティコード(CVV/CVC)は閲覧できません。

4. What should I do if I do not receive the one-time password (OTP) for the two-factor authentication?

Please ensure that your contact information is up-to-date on the Contacts page in YCS. You can also contact us for assistance.

5. What if I do not accept the type of credit card provided by the guest?

If you do not accept the credit card provided by the guest, you can request a new one through YCS. We also recommend that you contact the guest to inform them which credit cards you accept.

6.別のクレジットカード情報の提示をリクエストする前に、ゲストのクレジットカード情報を閲覧する必要はありますか?

クレジットカードが有効でなかった場合は即時にクレジットカード情報の再提示をリクエストできます。

7.ゲストから別のクレジットカードが提示されない場合はどうすればいいですか?また、提示された別のクレジットカードも無効の場合はどうすればいいですか?

YCS のメッセージ機能を通じて、宿泊者へご連絡ください。  ゲストが規定の時間内(通常は48時間以内)に別のクレジットカード情報を提示しなかった場合、貴施設側から予約のキャンセルを申し出ることもできます。 詳細はこちらをご確認ください。

8.電話またはメールでクレジットカード情報の提示をリクエストすることは可能ですか?

クレジットカード情報の提示は、YCS上の機能から送信できるセキュアリンクを通してリクエストしてください。これにより、機密情報が安全な経路で提供されるため、ゲストと貴施設の双方を保護できます。

9.チェックイン前に、予約料金をクレジットカードに請求すべきですか?

No. Agoda’s Property Collect bookings are strictly pay-at-hotel bookings, so you should not collect payment from the guest’s credit card prior to arrival. We understand that in some circumstances you may want to temporarily hold an amount to secure a booking in high occupancy periods, however, this is not guest-friendly and we advise against it.

To avoid any issues with payments made by credit cards on the check-in-date, we highly recommend that you complete the credit card verification process as soon as possible. Doing so will also provide the guest with more time to update their payment information in the case that their provided credit card is invalid for any reason.

10.クレジットカードを閲覧しようとすると、「No MORP booking(現地払い予約なし)」というエラーメッセージが表示されるのはなぜですか?

このエラーは以下のような理由で発生する場合があります。

  1. 貴施設が、ゲストのクレジットカードを閲覧する権限を持っていない場合。
  2. Webサーバーで技術的な問題が起こっている場合。 YCSページをリロードして予約を見つけ、「現地払いオプション」設定を開く手順を繰り返してみてください。

当社へのお問い合わせ 

さらにサポートが必要な場合は、 YCSの[お困りですか?]ボタン、またはその他の方法から、弊社までお問い合わせください。

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