Artikel ini akan membantu anda mengesahkan dan menjamin pembayaran untuk tempahan Kutipan Penginapan yang dibuat dengan kad kredit. Untuk mendapatkan maklumat lanjut tentang tempahan Kutipan Penginapan yang dibuat tanpa kad kredit, sila lihat di sini.

How to verify a guest’s credit card details

  • Once a Property Collect booking is confirmed, the first action you can take is to verify if the guest’s credit card details are valid. Note that you will only be able to check the validity 1 time. This means that once you have clicked the button to verify, the feature will no longer be available.
  • Upon clicking to check, there will be an instant response prompted automatically by the YCS system. This will confirm the status of the guest’s credit card: Verification successful or Verification unsuccessful. If the verification is unsuccessful, you can request the guest to provide new credit card information, as detailed below.
  • The verification check is available from the time the booking is made until the check-in date.
  • Customers whose credit cards pass this verification are less likely to cancel. If they do cancel and there is a cancellation fee due, charges can usually, but not always, be successfully made to the credit card. This feature is a customer-friendly way of checking if a booking is secure prior to check-in.

To verify credit card validity:

  1. Go to YCS >> Bookings >> Reservations.
    reporting-booking-addfilter
  2. Filter the results by clicking on the drop-down menu Payment models. Select Property Collect >> Apply.
    reporting-booking-filterpropertycollect
  3. Find the booking that you need to verify and click to open for more details. Then, click Payment & pricing to view the booking payment details.
  4. Click Verify now

reporting-booking-verifynow

    • If verification is successful, you will have the option to View guest credit card details.
    • If verification fails, you will have the option to View guest credit card details and/or Request new guest credit card.

How to view a guest’s credit card details

  • You will only be able to view a guest’s credit card details once the guest’s credit card verification has been completed.
  • The guest’s credit card is viewable only 7 days before check-in, or immediately after cancellation. If a booking is made less than 7 days before the check-in date, the guest’s credit card will be viewable after verification is complete.
  • You will be able to view the guest’s credit card details a total of 3 times. After the credit card details have been viewed 3 times, the system will automatically remove the data.
  • If you choose to view a guest’s credit card details, you will then become responsible for collecting any cancellation fees should they occur. If you do not choose to view a guest’s credit card details, Agoda will attempt to collect the cancellation fee from the guest’s credit card on your behalf. Therefore, in an effort to avoid charging the guest twice for cancellations, Agoda will not attempt to collect cancellation fees if the guest’s credit card details have been viewed by the property.

To view credit card details:

  1.  Go to YCS >> Bookings >> Reservations.
    reporting-booking-addfilter
  2. Filter the results by clicking on the drop-down menu Payment models. Select Property Collect >> Apply
    reporting-booking-filterpropertycollect
  3. Find the booking that you need to verify and click to open more details. The Property Collect information will appear in a column on the right-hand side.
    reporting-booking-viewcarddetails
  4. Click on View card details. Note that the text below the button will count the number of views you have remaining, out of 3.
  5. You will be asked to pass a two-factor authentication. When prompted, enter your YCS login credentials.
  6. After your login credentials are confirmed, a one-time password (OTP) will be sent via SMS to the phone number provided on the Contact page in YCS. Please ensure that your contact information is up-to-date as you can only click to view credit card details 3 times for each booking.

How to request a new credit card from a guest

If a guest’s credit card verification fails, or you find the card details invalid upon viewing them, you will be able to request a new credit card from the guest. This action is only available before the check-in date. Guests will be given 48 hours to provide new payment details.

To request updated credit card information:

  1.  Go to YCS >> Bookings >> Reservations.
    reporting-booking-addfilter
  2. Filter the results by clicking on the drop-down menu Payment models. Select Property Collect >> Apply.
    reporting-booking-filterpropertycollect
  3. Find the booking that you need to verify and click to open more details. The Property Collect information will appear in a column on the right-hand side.
  4. Click on Request new card.
    reporting-booking-requestnewcard
  5. Clicking this button will prompt the system to automatically contact the guest via email and SMS to request alternative payment details. A secure web link will be provided to the guest to enter their new payment details.
  6. Once the new payment details have been provided, the booking will be updated in YCS and you will receive an email notification.

FAQ

1. Berapa kali saya boleh mengesahkan kesahihan kad kredit tetamu?

Kesahihan kad boleh disahkan sekali sahaja.

2. Berapa kali saya boleh melihat butiran kad kredit tetamu?

Selepas mengesahkan kesahihan kad, anda boleh melihat butiran kad sehingga 3 kali dalam tempoh masa yang dibenarkan (hanya 7 hari sebelum daftar masuk, atau sejurus selepas pembatalan. Jika tempahan dibuat kurang daripada 7 hari sebelum tarikh daftar masuk, kad kredit tetamu akan dapat dilihat selepas pengesahan selesai). Selepas butiran kad kredit dilihat 3 kali, sistem akan membuang data secara automatik.

3. Bolehkah nombor CVV/CVC bagi kad kredit yang diberikan oleh tetamu boleh dilihat?

Untuk melindungi pelanggan kami, YCS tidak akan menunjukkan nombor CVV/CVC kad kredit tetamu.

4. What should I do if I do not receive the one-time password (OTP) for the two-factor authentication?

Please ensure that your contact information is up-to-date on the Contacts page in YCS. You can also contact us for assistance.

5. What if I do not accept the type of credit card provided by the guest?

If you do not accept the credit card provided by the guest, you can request a new one through YCS. We also recommend that you contact the guest to inform them which credit cards you accept.

6. Adakah saya perlu melihat butiran kad kredit tetamu sebelum meminta yang baharu?

Jika pengesahan gagal, anda boleh meminta kad kredit baru dengan segera.

7. Apakah yang perlu saya lakukan jika tetamu tidak memberikan kad kredit baru atau jika kad kredit baru juga tidak sah?

Anda boleh menghubungi tetamu melalui perkhidmatan pesanan YCS. Dalam beberapa keadaan, anda boleh juga meminta untuk membatalkan tempahan jika tetamu gagal memasukkan butiran kad kredit baru dalam tempoh masa yang dibenarkan (biasanya 48 jam). Cari butiran lanjut di sini.

8. Bolehkah saya meminta butiran kad kredit daripada tetamu melalui telefon atau e-mel?

Sila hanya tukar butiran kad kredit melalui pautan selamat yang disediakan dalam ciri YCS. Ini melindungi kedua-dua pelanggan dan penginapan anda dengan memastikan maklumat sensitif hanya melalui saluran selamat.

9. Perlukah saya mengambil bayaran untuk tempahan daripada kad kredit tetamu sebelum daftar masuk?

No. Agoda’s Property Collect bookings are strictly pay-at-hotel bookings, so you should not collect payment from the guest’s credit card prior to arrival. We understand that in some circumstances you may want to temporarily hold an amount to secure a booking in high occupancy periods, however, this is not guest-friendly and we advise against it.

To avoid any issues with payments made by credit cards on the check-in-date, we highly recommend that you complete the credit card verification process as soon as possible. Doing so will also provide the guest with more time to update their payment information in the case that their provided credit card is invalid for any reason.

10. Mengapa saya menerima mesej ralat "Tiada tempahan MORP" apabila saya cuba melihat butiran kad kredit?

Ralat ini mungkin disebabkan oleh sebab berikut:

  1. Anda tidak mempunyai kebenaran untuk melihat kad kredit.
  2. Terdapat masalah teknikal dengan pelayan web. Cuba muat semula halaman YCS dan ulangi langkah untuk mencari tempahan dan buka seting Kutipan Penginapan.

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