You can respond to a guest’s special request via YCS or in the app. Once logged in, follow these steps:
1. YCS >> Bookings >> Reservations
2. Complete all relevant fields to search for the booking
3. Click on the booking >> Booking details >> Chat with guests
Read this article in other languages:
How do I respond to a special request? Chinese (CN)/简体中文
How do I respond to a special request? Chinese (HK)/中文 (香港)
How do I respond to a special request? Chinese (TW)/繁體中文
How do I respond to a special request? Japanese/日本語
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