了解如何快速有效地处理客人提出的特殊需求。通过本指引,了解通过YCS回应客人特殊需求的整个流程。

您可以通过YCS网站或app回应客人的特殊需求。 如需在YCS上回应,请按以下步骤操作:

  1. 前往YCS >> 订单管理 >> 所有订单 
  2. 填写所有相关字段以搜索订单
  3. 点击相关订单>>订单详情 >> 给客人发消息

reporting-booking-chatwithguestsfinal 

常见问题与解答

1.必须满足客人的特殊需求吗?

不一定。能否满足客人需求取决于住宿方。

2.能否从订单确认页面删除与特殊需求相关的申请?

不能,特殊需求选项无法删除。

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仍需其他帮助? 点击YCS的“帮助”按钮或通过其他方式联系我们。

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