了解如何快速有效地處理客人的特別要求。透過本指南使用YCS了解有關流程。
本文內容：
You can respond to a guest’s special request via YCS or in the YCS app. To respond on YCS, follow these steps:
- Navigate to YCS >> Bookings >> Reservations
- Complete all relevant fields to search for the booking
- Click on the booking >>Booking details >> Chat with guests
常見問答
1. Is it compulsory to honor guests' special requests?
No, guests’ requests are subject to the property’s discretion.
2. Can we request to remove the special requests-related preferences from the booking confirmation page?
不可以，無法移除特別要求選項。
聯絡我們
還是需要我們協助解決疑難？ 透過YCS的「需要幫手？」按鈕，或其他方式聯絡我們。
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