Find out how to handle special requests from guests quickly and efficiently. Use this guide to navigate the process through YCS.
In this article:
You can respond to a guest’s special request via YCS or in the YCS app. To respond on YCS, follow these steps:
- Log into YCS
- In the navigation, click on Bookings >> Reservations
- Complete all relevant fields to search for the booking
- Click on the booking >>Booking details >> Chat with guests
FAQs
Is it compulsory to honor guests' special requests?
No, the guest’s request is subject to the property’s availability.
Can we request to remove the special requests-related preferences from the booking confirmation page?
No, the special request option cannot be removed.
Contact us
Still looking for a solution? Contact us via the YCS Need Help Button or other methods.
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