Find out how to handle special requests from guests quickly and efficiently. Use this guide to navigate the process through YCS.
In this article:
You can respond to a guest’s special request via YCS or in the YCS app. To respond on YCS, follow these steps:
- Navigate to YCS >> Bookings >> Reservations
- Complete all relevant fields to search for the booking
- Click on the booking >>Booking details >> Chat with guests
FAQs
1. Is it compulsory to honor guests' special requests?
No, guests’ requests are subject to the property’s discretion.
2. Can we request to remove the special requests-related preferences from the booking confirmation page?
No, the special request option cannot be removed.
Contact us
Still looking for a solution? Contact us via the YCS Need Help Button or other methods.
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