You can add and manage who can access your listing on the extranet. How you do this depends on your property type. Learn more about property types here. 

Managing user access for hotel-type properties and multi-unit homes

Adding a new user 

1. Sign in to YCS. If you manage multiple properties, select it from Listings. 
2. Go to Settings >> User management. 
3. Click Add a new user. 
4. Enter the user’s name, email address to be associated with the YCS account, and phone number.  
5. Select all properties the user should have access to, then select the user roles for each property. 
6. Click Apply. 

Editing user details and access 

1. Sign in to YCS. If you manage multiple properties, select it from Listings. 
2. Go to Settings >> User management. 
3. Click the edit icon for user you want to update. 
4. Edit the user details as needed. 
5. Update user roles in the dropdown, or click the trash icon to remove the user’s access to that property. Remove a user’s access to all properties at once by clicking Revoke all access. 
6. Carefully review all changes, then click Proceed to save the changes. 

Add or edit phone numbers contact details 

1. Sign in to YCS. If you manage multiple properties, select it from Listings. 
2. Go to Settings >> User management. 
3. Select the country code and enter the phone number. 
4. Click Apply, then review the summary and click Proceed. 
5. A confirmation request will be sent to your registered email address. 
6. Open the email and click Confirm to finalize the update.

Please note that: 

• If your phone number requires updating, re-authentication via OTP will be necessary. This process provides temporary access so that you can edit your phone number while ensuring your account’s continued security. 
• Each YCS user can only have one phone number listed. 
• Multiple YCS users can share the same phone number. 
• The above steps may not be applicable to some properties. 

User roles and access levels

Two-factor authentication and notifications

For security purposes, we have implemented Two-Factor Authentication (2FA) for changes in user management. This means that alongside your password, a second level of verification will be required to make changes. 2FA will be required for all user modifications, ensuring that only authorized personnel are able to adjust these settings. 

Furthermore, to ensure transparency and keep all team members up to date, we send out notifications to all Admin accounts whenever any modifications are made to user settings or property access rights. This gives Admins full awareness of changes made to user configuration, regardless of the nature of the alteration, and allows immediate action if any change is unauthorized or mistaken. This consistent communication aids in seamless role management within YCS. 

Managing user access for single-unit homes

To manage user access to your property on the extranet, please contact us for support.

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