Agoda treats the security of partner and customer data with the utmost seriousness. We value the trust and loyalty of our hotel partners and customers and are committed to safeguarding their data and privacy. As such, Agoda leverages industry-leading technology to monitor, detect, and block potentially suspicious activity.
We have observed the use of targeted phishing emails and malware attacks against some of our hotel partners. While the security breach was not on Agoda’s platform and our backend systems and infrastructure have not been compromised, some of our hotel partners have been affected. As cyber-attacks are increasingly sophisticated, following some simple best practices can help to reduce the risk of falling victim to online frauds and scams that target hospitality platforms.
In the following article, you will learn how you can protect your hotel and your customers from cyber-attacks by ‘threat actors’ (those who exploit vulnerabilities in computer systems via phishing, ransomware, or malware attacks).