Partner properties can contact Agoda for support using the options below: 

Partners can resolve issues more quickly by using YCS support tools or Partner Hub self-service articles. However, if you cannot access YCS or still need assistance, use the local partner support phone numbers provided in this article.

Contacting Partner Support on YCS (recommended)

If you have access to YCS, the quickest way to contact Agoda is by using the built-in support widget.

• • Click the Need Help button at the bottom-right corner of the page:
    
  • Follow the guided support flow to find the right help topic or support option.
  • If you are not sure how to access YCS, use the YCS login help link.

Using Partner Hub Articles

Partner Hub provides step-by-step guides for common partner inquiries, including extranet/YCS access, payouts, promotions, property content, and booking support.

To find answers quickly:

• • Use the search bar to enter your topic on top of this page (example: “invoice”, “rate plan”, “cancellation”, “YCS login”).
    
  • Open the most relevant guide and follow the steps provided.
  • Find related articles and guides to help resolve your issue.

This option is best when you want a documented process you can share internally with your team.

Local Numbers for Partner Support

If you cannot log in to YCS, submit a request, or find a solution in the Partner Hub articles, you can contact Agoda directly using the local partner support phone numbers listed below.

All numbers provide 24/7 English support. Local language support may be available in selected markets during specific operating hours. Please note that listed operating hours reflect our primary coverage for booking‑related inquiries. Availability for certain inquiries requiring specialist support may vary.

For a smooth inquiry handling process, please have your Agoda Booking ID and Hotel ID ready.