• Decide on pending bookings ownership

All bookings should be honored by the new/old management as all Agoda bookings are instantly confirmed.

  • Clear all pending payments

Depending on the transfer agreement, parties responsible to claim payment for bookings will be responsible to clear any outstanding/pending payment prior to the transfer taking place.

Agoda will not be responsible for any payment disputes between the new and old management.

  • Brief new management on existing Agoda deals that will be carried over to the new management

If the old management has signed up with Agoda for any special programs or deals that will need to be carried over by the new management, the new management is to be informed of these deals.

  • Inform about contract

Agoda Terms & Conditions are applicable to all properties in partnership with Agoda and a new agreement is not required to be signed by the new management

  • Other Possible Changes to consider
Issue Update Type Where can I update it?
Update YCS login access Compulsory Reach out to our support team via the Agoda YCS Extranet
Update Finance access Compulsory Reach out to our support team via the Agoda YCS Extranet
Update contact details Compulsory Reach out to our support team via the Agoda YCS Extranet
Update room rates Optional Agoda YCS Extranet/Channel Manager
Update room availability Optional Agoda YCS Extranet/Channel Manager
  • Inform Agoda about change of ownership

I am from the New Management

  • We will require you to send us a copy of the ownership transfer agreement before we are able to update the information for you.
  • Written confirmation from the previous management is required to confirm that all pending bookings and payment issues have been cleared.
  • Review the property payment method and inform us should any change of payment method, bank account update, or access be required.
  • Provide the contact number and email address of the person responsible for:
    • – Bookings alerts (Reservations)
    • – Marketing
    • – Finance access
    • – YCS settings

I am the original Property Manager

  • We will require you to inform the new management to contact us for further YCS information updates.
  • You will be responsible to clear any outstanding payment before transferring the property to your partner unless otherwise stated in the agreement with the new management/owner.
  • You will be responsible to ensure that all future Agoda bookings are honored by the new management.

Step 1: Click on “Need Help” button located at the bottom right corner

Step 2: Click on “New Support Request”

Step 3: Choose the “Registration/Contract” category

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