終止合約注意事項 

合約終止將會導致你的住宿在Agoda上永久停用。

請注意,永久停用步驟完成後,住宿即無法還原至原本狀態。如日後希望再次合作,你需要重新註冊。

根據Agoda的條款及細則,合約終止須知如下:

  • 你須履行所有Agoda顧客於合約終止前作出的預訂,直至有關入住完成。
  • 你亦須按照合約妥善繳付所有款項。

如你未能履行任何未入住的訂單,你須為客人安排替代住宿。你可查看如未能讓客人入住該怎麼做?以了解有關提供替代住宿的詳情。如無法提供替代住宿,則必須補償Agoda,以支付為有關客人提供替代住宿的費用。

如何要求終止合約?

你可透過以下方法終止合約:

  • 聯絡市場經理。
  • 在YCS夥伴支援中心提出相關要求。
  • 聯絡Agoda住宿支援團隊。

 

在YCS夥伴支援中心提出合約終止要求:

  1. 點擊註冊/協議 >> 我想下架住宿或終止與Agoda的合作關係
  2. 然後,選擇最適合的合約終止理由。如無適用選項,請選擇其他並附上詳細解釋。
  3. 完成聯絡表格後即可按提交。

 

如在終止合約時遇上疑難,請聯絡我們要求協助。

 

請留意:請先履行所有未入住的訂單,向客人提供替代住宿,所有未付款項也應在客人退房後結清。你必須完成以上步驟,方可提交合約終止請求。

為方便處理合約終止要求,請提交以下額外資料:

  • 沒有未入住訂單的確認
  • 所有未付款項已完成處理的確認
  • 終止合約原因

在最後一個預訂退房和款項結清前,我們不會執行合約終止要求。

如何查看未入住的訂單

如上所述,在合約終止前,住宿必須履行所有已確認預訂。因此,請務必事先了解是否仍有未入住的訂單。

你可按以下步驟了解如何找出未入住的訂單。

1.前往預訂 >> 訂單

2.點擊入住日期

3.把開始日期設為今日,並刪除結束日期

4.點擊搜尋。系統會列出尚未入住的訂單。

5.以紅色顯示已取消狀態的訂單不屬未入住訂單。

6.你可點擊匯出至Excel,查看完整清單。

如何查看未付款項

為確保你或Agoda沒有任何未付款項,請緊記完成所有交易:

  • ePass付款方式:你可點擊以下連結,了解個別付款方式的做法:

常見問題 

1. 我希望與Agoda維持合作夥伴關係,但有些問題持續發生讓我不滿意,我該怎樣做?

如在與Agoda合作時遇上疑難,不妨提出,我們樂意傾聽。你亦可就本公司產品給予寶貴意見。歡迎聯絡市場經理或Agoda住宿服務團隊,我們隨時為你服務。

2. 如未能就未入住訂單為顧客找到替代住宿,我該怎樣做?

你可以透過電郵 (biz@agoda.com) 或住宿憑證上的聯絡方式 (因地區而異) 聯絡Agoda住宿服務團隊,要求取消訂單,同時解釋為何要取消訂單。在所有未入住訂單獲完成、重新安置或取消,以及所有付款得到結算前,我們不會執行合約終止要求。

3. 我已終止合約並停用住宿,但有關住宿仍然可在Agoda找到。我該如何報告?

根據Agoda條款及細則,若你與第三方簽署單獨的分銷協議,而該第三方也向Agoda提供你的房量庫存,即使在合約終止後,我們仍可繼續在平台出售你的客房,以推廣你的住宿。若你有其他疑問或顧慮,可直接聯絡有關第三方。

4. 我的住宿將進行工程,如何把其暫時關閉?

請參閲如何暫時關閉住宿?,了解進一步資訊和做法。

聯絡我們

還是需要我們協助解決疑難?透過YCS的「需要幫手?」按鈕,或以其他方式聯絡我們。

 

Was this article helpful?

%

%

Thanks for your feedback!

We're happy to hear that! Please tell us more.
Sorry about that. Could you tell us why?

Recommended reads

Agoda’s Eco Deals Survey: 4 in 5 travelers care about more sustainable travel

Agoda’s Eco Deals Survey: 4 in 5 travelers care about more sustainable travel

Agoda’s Eco Deals Survey: 4 in 5 travelers ...

Agoda’s Eco Deals Survey: 4 in 5 travelers care about more sustainable travel As travelers venture to explore new horizons, they are increasingly mindful of the potential impact of their choices. According to a survey conducted by digital travel platform Agoda, 77% of travelers care about more sustainable travel. Respondents highlighted that financial incentives, the […]

Agoda’s Eco Deals Survey: 4 in 5 travelers care about more sustainable travel As travelers venture ...

Agoda, United States Agency for International Development (USAID), and Global Sustainable Tourism Council (GSTC) collaborate for Hotel Sustainability Training in Jaipur

Agoda, United States Agency for International Development (USAID), and Global Sustainable Tourism Council (GSTC) collaborate for Hotel Sustainability Training in Jaipur

Agoda, United States Agency for International ...

Agoda, United States Agency for International Development (USAID), and Global Sustainable Tourism Council (GSTC) collaborate for Hotel Sustainability Training in Jaipur     Digital travel platform Agoda collaborated with the United States Agency for International Development (USAID) and the Global Sustainable Tourism Council (GSTC) to organize a Hotel Sustainability Training for industry professionals from 28 […]

Agoda, United States Agency for International Development (USAID), and Global Sustainable Tourism Co ...

Agoda, USAID, and GSTC conducted sustainability training for Nepal’s hotel industry

Agoda, USAID, and GSTC conducted sustainability training for Nepal’s hotel industry

Agoda, USAID, and GSTC conducted sustainabili ...

Agoda, USAID, and GSTC conducted sustainability training for Nepal’s hotel industry   Digital travel platform Agoda organized a Hotel Sustainability Training for industry professionals with the United States Agency for International Development (USAID) and the Global Sustainable Tourism Council (GSTC) on May 30 and 31, 2024. This two-day training, held for the first time in […]

Agoda, USAID, and GSTC conducted sustainability training for Nepal’s hotel industry   Dig ...

Agoda, GSTC, and USAID partner to champion sustainability education for hotels in Asia

Agoda, GSTC, and USAID partner to champion sustainability education for hotels in Asia

Agoda, GSTC, and USAID partner to champion su ...

Agoda, GSTC, and USAID partner to champion sustainability education for hotels in Asia (left to right): Dr. Bryan Byrne, USAID/India Development Partnerships and Innovations Office, Director; Mr. Omri Morgenshtern, CEO, Agoda; Mr. CB Ramkumar, Vice Chair, GSTC.   Digital travel platform Agoda, the Global Sustainable Tourism Council (GSTC), and the United States Agency for International […]

Agoda, GSTC, and USAID partner to champion sustainability education for hotels in Asia (left to righ ...

Agoda celebrates Golden Circle Awards across Asia

Agoda celebrates Golden Circle Awards across Asia

Agoda celebrates Golden Circle Awards across ...

We're thrilled to share that Agoda has recently hosted the Golden Circle Awards at in Bangkok, Phuket, Hong Kong, Seoul and Tokyo

We're thrilled to share that Agoda has recently hosted the Golden Circle Awards at in Bangkok, Phuke ...

Agoda Partner Appreciation Night – Livestream

Agoda Partner Appreciation Night – Livestream

Agoda Partner Appreciation Night – Live ...

Thank you for joining us for industry insights from Agoda’s leaders!

Thank you for joining us for industry insights from Agoda’s leaders!

Protected: Agoda Partner Appreciation Night – Livestream

Protected: Agoda Partner Appreciation Night – Livestream

Protected: Agoda Partner Appreciation Night & ...

There is no excerpt because this is a protected post.

There is no excerpt because this is a protected post.

Agoda Manila hosts ‘Coffee Session’ for Growth Team

Agoda Manila hosts ‘Coffee Session’ for Growth Team

Agoda Manila hosts ‘Coffee Session̵ ...

Agoda Manila hosts 'Coffee Session' for Growth Team Partners

Agoda Manila hosts 'Coffee Session' for Growth Team Partners