在不同情況下,你可能想與Agoda終止合約。我們會在此文章列出終止合約的須知,以及如何提出此要求。 

 

終止合約注意事項

任何合約終止將會導致你的住宿在Agoda上永久停用。

請注意,一旦永久停用的步驟完成後,我們無法重設你的住宿。如日後希望再次合作,你需要重新註冊。

根據Agoda的條款及細則,任何合作終止須注意以下事項:

  • 履行所有Agoda顧客於合約終止前作出的預訂,直至有關入住完成。
  • 按照合約完成支付所有款項。

如你未能履行任何未入住的訂單,你須為客人尋找替代住宿。如無法提供替代住宿,則必須補償Agoda,以支付為有關客人提供替代住宿的費用。

 

如何要求終止合約?

如需終止合約,你可透過YCS的支援小工具,向市場經理或Agoda住宿服務團隊提出有關請求。

為確保我們能夠完成你的請求,你須提供以下相關資料:

  1. 沒有未入住訂單的確認
  2. 所有未付款項已完成的確認

請先履行所有未入住的訂單,或向客人提供替代住宿,所有未付款項也應在客人退房後結清。你必須完成以上步驟,方可提交終止請求。

  • 如你仍有未入住的訂單,你須履行有關預訂以讓客人入住。
  • 如未能讓客人入住,請為客人提供替代住宿。你可查看如未能讓客人入住該怎麼做?以了解有關提供替代住宿的詳情。

在最後一個預訂退房和款項結清前,我們不會執行你的終止請求。 

 

如何查看未入住的訂單 

如前面所述,在合約終止前,住宿必須履行所有已確認預訂。

請注意不要忽略任何已作出的預訂,你可按以下步驟了解如何查看未入住的訂單。

  1. 預訂 >查看預訂
  2. 點擊入住日期
  3. 更改開始日期為今天,並刪除結束日期。
  4. 點擊搜尋後即可查看你住宿已收到的預訂清單
  5. 你可剔除以紅色顯示「已取消」狀態的所有訂單
  6. 請按輸出至Excel檔案以查看完整清單

 

如何查看未付款項

為確保你或Agoda沒有任何未付款項,請緊記完成所有交易:

  • 使用ePass付款 – 查看以下各種付款方式,了解更多詳細步驟
  1. ePass UPC
  2. Ecard
  3. 銀行轉賬

 

常見問答

我希望與Agoda維持合作夥伴關係,但有些問題持續發生讓我不滿意,我該怎樣做?(例如:Agoda產品服務方面的問題,導致無法收款) 

我們會持續協助你解決任何關於我們產品服務反饋方面的問題。歡迎聯絡你的市場經理或Agoda住宿服務團隊,以獲得最佳解決方案。

 

如未能為顧客找到替代住宿,我該怎樣做? 

你可以透過電郵(biz@agoda.com)或住宿憑證上的聯絡方式(因地區而異)聯絡Agoda住宿服務團隊,告知拒絕的原因並要求取消訂單。在所有預訂被取消,以及所有付款得到結算前,我們不會執行你的停用請求。

 

我已停用所發佈住宿,但在Agoda仍可搜尋到我的住宿,我該如何報告? 

根據Agoda條款及細則,若你與第三方簽署單獨的分銷協議,而該第三方也向Agoda提供你的房量庫存,即使在協議終止後,我們仍可繼續在平台出售你的客房,以推廣你的住宿。若你有其他疑問或顧慮,可直接聯絡這些第三方。

 

如住宿進行裝修,我可如何暫時在系統關閉該住宿? 

更多詳情,請參閲:如何暫時關閉住宿?。

 

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