Your reservations

Malaysian Tourism Tax FAQs

YCS Availability Center

How do I respond to booking inquires?

What should I do if I can’t accommodate a Property Collect booking?

How do I view booking transactions and past payments?

What is Acknowledge Booking and how can I Acknowledge Booking?

What can I do if the guest did not show up (No-Show)?

How to handle guest requested changes?

How do I receive confirmation on my reservation?

How do I respond to a special request?

Can I make changes to a reservation?

What should I do if I can’t accommodate a guest?

Where can I see details of my reservations?

How do I contact a guest?

How do I add Announcements/Property Policy?

How can guests communicate with you?

How can I start using Agoda’s Customer Messaging?

How review scores work?

How to best respond to guest reviews?

Where can I see my guest reviews?

How to get more guest reviews?

How do I reply to a review?

Can I request for a review to be removed?