本文將針對由住宿收款的訂單,介紹取消訂單的時間、功能及操作方式。  

取消訂單功能 

若顧客無法提供有效的信用卡號碼以確認訂單,你就能使用「取消訂單」功能取消訂單。  

「取消訂單」功能只會在顧客無法提供信用卡號碼時顯示。  

在你取消訂單後,系統會自動向顧客發出電郵通知。  

 

「未入住(No-Show)」功能 

標示「No-Show」按鈕會在顧客入住當日的午夜12點出現,且會顯示72小時。若一筆訂單被標示為「No-Show」,則該訂單的狀態會顯示為已取消。 

若住宿未能及時回報「No-Show」訂單,該按鈕將會呈灰色而無法點選,此時住宿只能透過biz@agoda.com向Agoda客服中心回報此狀況。 

 YCS中的「No-Show」按鈕: 

 

常見問答 

何時可以申請取消訂單? 

直到入住日期前24小時你都可申請取消訂單。 

 

我可以恢復已取消的訂單嗎?  

訂單取消後就無法復原。   

 

如果我取消訂單,取消費用會如何計算?  

若訂單由住宿取消,顧客將無須支付訂單的取消費用。 

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