本文內容:

在Agoda預訂的住客辦理入住時,對方須提供哪些資料?

在為住客辦理入住前,你可以使用以下清單檢查訂單是否已確認:

  • Agoda入住憑證:你將收到來自Agoda的入住憑證。請檢查Agoda是否向你發出了關於訂單狀態變更的其他郵件。
  • 入住憑證:住客應出示預訂確認。該確認信可以是電子郵件或憑證 (電子/實體版皆可),例子如下。
  • 附照片的身份證明文件:住客入住時須出示附照片的有效身份證明文件,證件上的名字必須與預訂確認上的名字相同。

所有透過Agoda發出的訂單都會經過審核,以防止詐騙。
若資料有不一致之處,請先盡快聯絡Agoda,然後才再容許住客利用該憑證入住。

Agoda入住憑證範例

以下是入住憑證的範例。訂單確認後,Agoda將向住宿方提供該憑證。請確保你在允許住客入住前已收到該憑證。

按金

  • 我們建議你在為住客辦理入住時收取按金,以作為造成住宿損壞的抵押,按金須於退房時發還。
  • 你可以在Agoda清單上新增住宿政策,告知住客此項規定。
  • 若住客對你的住宿造成任何損壞,Agoda概不負責。
  • Agoda不會代表你收取按金。

常見問答

  • 若住客已經到達,但我找不到其預訂資訊,怎麼辦?
  • 你可以聯絡Agoda客服團隊,請他們查看訂單狀態。
  • 如果你被告知訂單已取消,請要求住客聯絡Agoda客服團隊,他們將為住客提供進一步協助。
  • 若住客堅持辦理入住,但無法提供與預訂資訊相符的附照片有效身份證明文件,我該怎麼辦?
  • 我們建議你先確認訂單款項和按金是否已收妥,以避免問題變得更複雜。然後,請聯絡Agoda客戶服務,他們將進行進一步調查。

聯絡我們

還是需要我們協助解決疑難?透過YCS的「需要幫手?」按鈕,或以其他方式聯絡我們。

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