本文将向您介绍如何通过银行转账(即“电汇”)收款。

什么是银行转账?

  • Agoda可提供银行转账(或称“电汇”)的收款方式。您可以在YCS后台的“财务”栏进行银行转账设置。
  • 请注意,这种收款方式可能并不适用于所有市场或所有货币。
  • 合作伙伴可以直接通过其已注册的银行账户收取订单款项。
  • 如您尚未设置银行账户,请参考如何在YCS设置我的银行账户?
  1. 您可在订单退房日期起30后收款。若您想更早收款(如退房当日收款),请点击此处了解其他收款方式。
  2. 如您未在退房日期起150内完成收款,您将无法进行收款操作。

 

如何收款?

  1. 登录您的YCS账户 >> 财务
  2. 点击当前交易

3. 查看订单交易

  • 此栏下展示的是应收订单款项,您可以对其收款。
  • 请勾选/取消勾选已核准栏下您想要收款/不想收款的订单。

4. 查看交易更改栏。请查看此处了解详情。

5. 点击下一步

6. 点击“结算”完成收款。款项将于10个工作日内转入您的银行账户。

  • 已核准的款项将显示在“汇款”“所有交易”页面。
  • “汇款”页面,您将看到交易详情和“预计到账日期”,即您的银行账户收到款项的日期。
  • 请参阅如何查看款项记录?,了解如何使用“汇款”页面。

什么是交易更改?

您可在YCS的“交易更改”栏找到所有发生款项更改的订单,其中多数与超额扣款、未结清余额或已拒订单有关。

注意事项:

  • 发起收款时必须包括所有更改交易。
  • 提交收款时请确保款项金额为正数。如果“已核准总金额”为负数,请待拥有更多订单交易后再发起收款。

如果无法通过银行转账收款,我该怎么办?

请确保您注册的银行账户为“已通过”状态。

如果您的银行账户为“待审核”状态,请确保您已在YCS后台提交了所需的证明文件。如需更多信息,请参考:如何设置我的银行账户? 

如果您的银行账户为“未通过”状态,可能是由于银行账户信息不完整或不正确。请检查并更新您的银行账户信息。如需更多信息,请参考:如何设置我的银行账户? 

若您的银行账户审核状态为“已通过”,请联系您的银行查询是否收到款项。

  • 若没有收到,请参考如何查看订单交易?,检查是否已经超过收款时间。您可前往 YCS >> “财务” >> “汇款” >> “预计到账日期”,用参考编码找到收款日期。
  • 如果找不到,请参考如何收款?,查看您是否已提交交易,因交易未自动结算。
  • 若您在预计到账日期/收款日期3-5个工作日后仍未收到款项,请联系我们获取帮助。

常见问题与解答

1. 若订单交易金额不正确,我该如何报错?

请查阅我们的文章如何报告YCS上的错误金额?。如有任何疑问,欢迎联系我们

2. 如果过了收取订单款项的150天有效期,我该怎么做?

应收款项必须在退房日期起150天内处理,之后将无法收款。如需帮助,请联系我们

3. 对于已修改或已取消的订单,我该如何收款?

Agoda会向您发送一封有关已修改订单的电子邮件,标题栏会显示“AMENDED”(已修改)等字样,内含住宿预订凭证。更新后的金额将显示在当前交易页面。然后您可按照如何收款?中的指引进行收款。

如果修改是在交易之后进行的,则差额将更新在当前交易页面中的交易更改栏。

如果您遇到任何其他问题,请访问我们的我无法收款,该怎么办?页面。

联系我们

需要其他帮助?点击 YCS 的“帮助”按钮或通过其他方式联系我们。

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