在本文中,你將了解房產審核分數嘅基本知識,以及點解獲得預訂如此重要。 你仲將學習如何獲得最多同最好嘅評論分數為您的財產。

 

乜嘢係溫書分數?

您的評論分數係您的財產根據您的Agoda客留低嘅所有評論獲得嘅總評級。 我哋只允許真正嘅客喺退房後查看您的房產,以便您的溫習分數代表對您的房產的長處和短處嘅老實同真實嘅評估。 旅客依靠呢啲溫書分數嚟幫助做出預訂決定,因為佢哋信任其他旅客,就係點解溫書分數係獲得預訂嘅最關鍵因素之一。

 

客人退房之後,我哋會畀佢哋發電子郵件,邀請佢哋提交書面評論,並根據下面列出嘅因素對您的房產進行評分。

 

審核分數標準

 

您的總評論分數係由以下5個類別計算嘅:

  1. 物有所值
  2. 服務
  3. 設施
  4. 位置
  5. 清潔

客人將按1到5嘅等級為上述類別嘅您的房產打分。 然後,我哋將呢啲總分嘅平均值計算喺1-10分上,並將其顯示為屬性頁面上嘅總體審核評分。 此分數都將顯示喺搜索結果中。

 

提高溫書分數嘅提示

滿足(並超越)客人的期望

  • 準確性好緊要-你喺Agoda列表中提供嘅內容應與你將提供嘅內容完全匹配。
  • 包括所有內容數據,如設施、設施和照片。 成日老實嘅,因為唔老實,甚至對它的看法將導致唔好嘅評論。
  • 在服務方面,盡量超出預期。 客人會經常稱讚那些不厭其可少的服務來做意想不到的事情。

定期更新您的屬性頁面

  • 通過更新您的信息,您可以在客人入住前管理客戶的期望值,並提高客戶滿意度。
  • 定期檢查你喺YCS上提供嘅信息。 它列出了您的所有設施,並包括您的財產的更新照片嗎? 您的酒店詳細信息係最新嘅啊? 你是否對裝飾進行了任何改進或更改,應顯示?

從當前嘅溫書分數中學習

  • 查看您當前的複習分數,並專注於改進您獲得最低分數的類別。
  • 閱讀你現有嘅評論,瞭解客人鍾意乜嘢以及佢哋抱怨嘅内容。
  • 例如,如果你喺評論評分中獲得咗較低嘅清潔度評級,並且能夠識別出好多客提到污糟床單,咁或者係時候更換床上用品、審核您的洗衣服務或與家政部門合作,以確保所有床單都更新鮮晒。

優化服務

  • 提高溫書分數的最快方法是每日為每位客人提供優質服務。
  • 培訓您的員工要細心、反應靈敏,並針對每位客人的需求有緊迫感。
  • 表彰同獎嗰啲為客人提供超越同超越嘅員工,以激勵其他員工。
  • 工作人員應始終能夠提供當地知識,瞭解要做的事情和食飯嘅地方。 反應靈敏嘅樂於助人成日令旅行者難忘。

清潔比以往任何時候都更加重要

  • 確保您的財產維護良好,一切正常。 確保您的員工有能力並接受培訓,立即解決問題,例如 輕微的維護問題、漏水或大聲喧嘩。 客人喜歡經營良好嘅酒店。
  • 房間應始終一塵不染,舒適舒適,沒有雜亂無章。
  • 制定衞生協議,以客人可以睇到嘅方式嚴格執行。 係一個好主意,讓你嘅清潔過程公開-顯示佢哋喺標牌或喺畀每個房間嘅客嘅信。

 

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