在本文中,我们将为您提供一些有用的信息,说明为什么客座评论对您的成功如此重要,以及为您提供我们关于如何提高您评论的数量和质量的最佳提示。

 

为什么评论很重要?

评论很重要,因为它们是旅行者在评估 Agoda 上的财产时可以看到的唯一独立信息来源。聪明的旅行者知道,每处房产都会以最好的方式呈现自己,并提供最正面的描述和讨人喜欢的照片。他们希望在相信之前,由实际访客验证信息。

所有关于 Agoda 的客人评论都经过验证,这些评论均来自实际入住您酒店并主持的仅包含建设性信息的客人。这使得 Agoda 审核成为您和未来客户真正可靠的反馈来源。

 

评论对旅行者的重要性

研究表明,96% 的旅客在预订酒店时认为评论很重要。此外,其中约 79% 的人在做出购买决定之前会阅读 6 到 12 条评论。这意味着您的客人评论通常是决定您是否获得预订的最重要数据来源。事实上,93%的消费者表示在线评论会影响他们的购买决策。简单地说,旅行者比任何其他信息都更信任经过验证的评论。

 

审查对业主的重要性

作为业主或经理,您需要不断决定将资源投入到改善酒店设施、设施和服务的地点。客人评论提供最新的和具体的反馈,什么打动和失望你最近的客户。您得到的评论越多,您拥有的关于目标人口在住宿方面的需求的数据就越多。

 

为什么评论的数量很重要?

有很多评论有助于吸引更多的预订,让旅客知道你应该得到你的声誉。如果你只有几个评论,你的复习分数将没有你需要向旅客保证,你的财产是一样好,其分数的可信度。您获得的评价越多,许多满意的客户就越会认为您是一个可靠可靠的名称。

我们收集了以下一些提示,以帮助您尽快获得更多评论。

 

如何获得更多关于阿戈达的客人评论?

  • 给你的客人一些积极的东西来谈论
    • 研究表明,高达89%的旅行者愿意发布关于积极旅行体验的帖子。始终确保最好的服务、设施和功能,使客人体验值得一谈。瞄准独特和意想不到的,因为这些将在客人的记忆中脱颖而出。
  • 提供带有个人便条的欢迎礼物
    • 鼓励评论的一个毫不费力的方式是留下个人笔记与欢迎礼物祝您的客人一个伟大的逗留,同时轻轻地提醒他们请回顾他们在Agoda的经验。通过将礼物与评论连接起来,您将创建您想要的积极关联。个人沟通让客人感觉特别,特别是如果是手写的或包括他们的名字。
  • 留下视觉提醒
    • 您甚至可以在酒店周围放置贴纸或传单等物理提醒,提醒客人查看入住时间。在很多地方反复看到信息,可以不自觉地将写评论的想法融入他们的脑海。
  • 退房时提醒客人
    • 在退房期间,通过向客人赠送一份免费礼物(如一套明信片)来留下美好的最后印象,并传达一个友好的信息,即您的酒店会感激他们的评价。您甚至可以特别提醒他们,Agoda 将向他们发送一封电子邮件,其中带有简单的一键链接,帮助他们轻松撰写评论。

Agoda 评论电子邮件,将在客人退房后发送给他们。

 

  • 退房时面对面询问
    • 工作人员经常问客人在退房时如何享受住宿。为什么不培训您的员工,以提及客人可以通过 Agoda 将发送的电子邮件轻松留下评论?事实上,77% 的客户表示,如果被问及,他们愿意留下评论。所以,问!
  • 解释他们的反馈对你有多有价值
    • 每个人都想感觉重要。让客人知道,反馈对您和未来的旅客都是有价值的。通知他们管理层会仔细阅读书面评论,并且改进基于该反馈。问他们是否打算再来,如果他们答应了,请他们写一篇评论,”这样我们才能知道下次入住时需要改进什么。

 

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