Facilities can influence potential guests to book your property. The most popular facilities for guests appear in Agoda website filters, so your property can be more visible in search results. Sometimes, certain displays might show information that is incorrectly set up.
One of the issues that you may experience is the Free Breakfast benefit incorrectly shown. In this article, you’ll find some tips to help troubleshoot this issue.
How can I remove the Free Breakfast benefit when it is incorrectly shown?
There are 2 free breakfast benefits that can be updated on YCS.
Step 1. On YCS > Property> Property Settings > Facilities > Property Services > Dining, drinking and snacking > free breakfast
- If you tick this, it will be shown under highlighted amenities
Step 2. Under rate plan benefit
- This is shown under each room benefit
If free breakfast is applied to all rooms and any rate plan, even when rate plan you set is supposed to be “Room Only,” you need to make sure that you cross out the free breakfast facilities from hotel facilities.
Step 1. Go to “Property” and click “Property Settings”
Step 2. Click on “Facilities” and then “Property Services”
Step 3. Scroll down or Click arrow right until you find “Dining, drinking and snacking”
Step 4. Tick “X” on the Free Breakfast
Step 5. Click on “Save”
Frequently Asked Questions
I have deactivated my facilities according to the guidelines; however, it is still not crossed out yet. How can I make sure it appears online as unavailable?
If you find this issue, please contact us for further assistance. We will start an investigation to fix the issue.