Troubleshooting — Free Wi-Fi is shown under room benefits Chinese (CN)/简体中文
Troubleshooting — Free Wi-Fi is shown under room benefits Chinese (HK)/中文 (香港)
Troubleshooting — Free Wi-Fi is shown under room benefits Chinese (TW)/繁體中文
Troubleshooting — Free Wi-Fi is shown under room benefits Japanese/日本語
Troubleshooting — Free Wi-Fi is shown under room benefits Korean/한국어(대한민국)
Troubleshooting — Free Wi-Fi is shown under room benefits Thai/ไทย

Facilities can really influence potential guests to book your property. The most popular facilities for guests appear in Agoda website filters, so your property can be more visible in search results. Sometimes, certain displays may show information that is incorrectly set up.

One of the issues that you may experience is when “Free Wi-Fi” is shown under room benefits.

In this article, you will find some tips to troubleshoot this issue.

 

How to update free Wi-Fi under room benefits

There are 2 free wi-fi facilities available as options for your property.

Free Wi-Fi, with a dash (“-“)

Step 1. This benefit is available to choose under YCS > Settings > Property Settings > Facilities > Property Services > Internet > Free Wi-Fi in all rooms!

Step 2. If you would like to remove it from the room benefit information, you can click “X” on the facility

Step 3.  Click “Save” as in the screenshot below:

 

Free WiFi, without a dash (“-“)

Step 1. This benefit is available to select under YCS > Settings > Rate Plan > Benefit on each active rate plan.

Step 2. If you would like to remove the benefit, please untick it.

 

Frequently Asked Questions

I have updated my facilities or benefit according to the guidelines above; however, I still find the incorrect facilities shown on my property page. How can I make sure it is removed?

If you find this issue, you may reach out to the Agoda Accommodation Support team via the “Need Help” button in YCS, We will start an investigation to fix it.

 

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