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What compensation (commission) do I pay to Agoda?

You may be curious how Agoda determines the commission paid and how much you will be paying Agoda when registering your property with us. This article will provide you with an overview of the commission that will be enforced once the property is available on Agoda.

Last updated: 10 months ago | 10 min read time

Agoda’s compensation for a booking depends on your property’s location and, in some cases, the payment model. Agoda’s compensation is either a percentage of the reference sell rate or a markup added to the loaded rate.

How can I see the compensation level for my property?

Sign in to YCS. If you manage multiple properties, select it from Listings.
Go to Finance >> Contracted compensation.

How can I see the compensation amount for a specific booking?

For Agoda Collect bookings

Sign in to YCS. If you manage multiple properties, select it from Listings.
Go to Bookings >> Reservations.
Click on the booking you want to view, then click Payment & pricing.
Click Price breakdown.
The compensation amount is shown under Compensation.

For Property Collect bookings

Sign in to YCS. If you manage multiple properties, select it from Listings.
Go to Finance >> All transactions.
Find the Reference number that matches the booking ID.
The compensation amount is displayed under Collection Amount.

Can the compensation level be increased?

For an increased compensation level, you may utilize one of our most intensive campaigns, the Agoda Growth Express (AGX) program. This program is specifically designed for partners who wish to boost their property’s ranking on Agoda by increasing the compensation level without any additional terms or contracts.

Learn more about this program here: How do I Boost My Property’s Sales & Ranking?

When do I pay compensation?

You pay compensation when:

You have a confirmed stay
You charge guests for partially refundable or non-refundable bookings
You charge guests for no-shows or cancellations

You pay no compensation when:

You choose to waive cancellation fees
Guests cancel their booking within the free cancellation period

FAQs

I have a property that is located in 2 different countries: Thailand and Singapore. I would like to standardize the compensation level for both of my properties to 15%. How can I do that?

Unfortunately, we are unable to standardize the compensation level across different locations. The compensation levels differ upon location as they are based on the marketing prices and expenses in each individual locality.

Is the commission amount displayed on the booking voucher?

No, neither the voucher nor the Bookings page displays Property Collect commission. It is only visible on the Finance tab.

What should I do if I find that the commission amount is incorrect on the Finance tab?

The amount in ePass always corresponds to the commission rate to make sure you get the correct base rate on your selling rate. If you still have questions, please contact us for further assistance.

Should I transfer the commission amount on the statement to Agoda?

No, Property Collect does not require manual payments to Agoda. The commission amount is automatically deducted from prepaid bookings.