Agoda’s compensation for a booking depends on your property’s location and, in some cases, the payment model. Agoda’s compensation is either a percentage of the reference sell rate or a markup added to the loaded rate. 

How can I see the compensation level for my property?

  1. Sign in to YCS. If you manage multiple properties, select it from Listings. 
  2. Go to Finance >> Contracted compensation. 

How can I see the compensation amount for a specific booking?

For Agoda Collect bookings 

  1. Sign in to YCS. If you manage multiple properties, select it from Listings. 
  2. Go to Bookings >> Reservations. 
  3. Click on the booking you want to view, then click Payment & pricing. 
  4. Click Price breakdown. 
  5. The compensation amount is shown under Compensation. 

For Property Collect bookings 

  1. Sign in to YCS. If you manage multiple properties, select it from Listings. 
  2. Go to Finance >> All transactions. 
  3. Find the Reference number that matches the booking ID. 
  4. The compensation amount is displayed under Collection Amount. 

Can the compensation level be increased?

For an increased compensation level, you may utilize one of our most intensive campaigns, the Agoda Growth Express (AGX) program. This program is specifically designed for partners who wish to boost their property’s ranking on Agoda by increasing the compensation level without any additional terms or contracts.

Learn more about this program here: How do I Boost My Property’s Sales & Ranking?

When do I pay compensation? 

You pay compensation when: 

  • You have a confirmed stay 
  • You charge guests for partially refundable or non-refundable bookings 
  • You charge guests for no-shows or cancellations 

You pay no compensation when: 

  • You choose to waive cancellation fees 
  • Guests cancel their booking within the free cancellation period 

FAQs

I have a property that is located in 2 different countries: Thailand and Singapore. I would like to standardize the compensation level for both of my properties to 15%. How can I do that?

Unfortunately, we are unable to standardize the compensation level across different locations. The compensation levels differ upon location as they are based on the marketing prices and expenses in each individual locality.

Is the commission amount displayed on the booking voucher?

No, neither the voucher nor the Bookings page displays Property Collect commission. It is only visible on the Finance tab.

What should I do if I find that the commission amount is incorrect on the Finance tab?

The amount in ePass always corresponds to the commission rate to make sure you get the correct base rate on your selling rate. If you still have questions, please contact us for further assistance.

Should I transfer the commission amount on the statement to Agoda?

No, Property Collect does not require manual payments to Agoda. The commission amount is automatically deducted from prepaid bookings.

Contact us

Still looking for a solution? Contact us via the YCS Need Help Button or other methods.

Was this article helpful?

%

%

Thanks for your feedback!

We're happy to hear that! Please tell us more.
Sorry about that. Could you tell us why?

Recommended reads

Agoda & Grandis Hotel: Crafting personal experiences for every guest

Agoda & Grandis Hotel: Crafting personal experiences for every guest

Agoda & Grandis Hotel: Crafting personal ...

Discover how Grandis Hotel in Kota Kinabalu creates memorable guest experiences that feel personal, not just polished. Director of Sales and Marketing, Evangeline Tseu, shares how partnering with Agoda provides the insights and reach needed to connect with travelers across Southeast Asia and adapt to their evolving expectations.

Discover how Grandis Hotel in Kota Kinabalu creates memorable guest experiences that feel personal, ...

The future of Macao: Sands China & Agoda on innovation & growth

The future of Macao: Sands China & Agoda on innovation & growth

The future of Macao: Sands China & Agoda ...

Learn how Agoda’s partnership and technological solutions contribute to Sands China's vision for Macau as a premier destination, emphasizing connectivity, sustainability, and a diverse array of enriching guest experiences.

Learn how Agoda’s partnership and technological solutions contribute to Sands China's vision for M ...

Celebrating 20 years together: Agoda’s partners share their birthday wishes

Celebrating 20 years together: Agoda’s partners share their birthday wishes

Celebrating 20 years together: Agoda’s ...

We're so touched to share this special video filled with heartwarming birthday wishes from our amazing partners. A huge thank you to every partner featured, you're a core part of the Agoda story!

We're so touched to share this special video filled with heartwarming birthday wishes from our amazi ...

ATM Dubai Talk with Tarik Fadil and Prashant Kala

ATM Dubai Talk with Tarik Fadil and Prashant Kala

ATM Dubai Talk with Tarik Fadil and Prashant ...

Join Tarik Fadil (VP of Supply) and Prashant Kala (Director of Agoda Media Solutions) as they explore the key trends at ATM Dubai this year.

Join Tarik Fadil (VP of Supply) and Prashant Kala (Director of Agoda Media Solutions) as they explor ...

Webinar: Unlock growth opportunities with Agoda (VN)

Webinar: Unlock growth opportunities with Agoda (VN)

Webinar: Unlock growth opportunities with Ago ...

Gain valuable insights, implement effective strategies to optimize hotel operations, and uncover growth opportunities with Agoda.

Gain valuable insights, implement effective strategies to optimize hotel operations, and uncover gro ...

Webinar: Perfecting your property setup and management with Agoda (VN)

Webinar: Perfecting your property setup and management with Agoda (VN)

Webinar: Perfecting your property setup and m ...

Updates on the latest functions and features in YCS, how to set up your property, and the best ways to engage with customer.

Updates on the latest functions and features in YCS, how to set up your property, and the best ways ...

Livestream – Events/Webinars (Join our livestreams to gain valuable insights)

Livestream – Events/Webinars (Join our livestreams to gain valuable insights)

Livestream – Events/Webinars (Join our live ...

We’re excited to announce a series of exclusive livestream events designed to help you stay ahead in the market.

We’re excited to announce a series of exclusive livestream events designed to help you stay ahead ...

Unlock YCS: Maximize your potential & boost efficiency

Unlock YCS: Maximize your potential & boost efficiency

Unlock YCS: Maximize your potential & bo ...

Boost your property’s efficiency through YCS: Join a walkthrough session of YCS. | Learn what Analytics and Opportunity Center have to offer. | Live Q&A session with YCS professionals.

Boost your property’s efficiency through YCS: Join a walkthrough session of YCS. | Learn what Anal ...