Introduction to Agoda’s compensation

Agoda collects compensation from our registered hotel partners. The compensation is set based on each property’s location (city and country). Agoda strives to be the best in the market and is committed to offering the best price for our customers.

To establish this, we run campaigns and create marketing plans for our partners to boost their property’s visibility and booking potential across online platforms.

Agoda’s compensation will also be calculated by your property’s discount type settings and connection type.

Can the compensation level be increased?

For an increased compensation level, you may utilize one of our most intensive campaigns, the Agoda Growth Express (AGX) program. This program is specifically designed for partners who wish to boost their property’s ranking on Agoda by increasing the compensation level without any additional terms or contracts.

Learn more about this program here: How do I Boost My Property’s Sales & Ranking?

 

Where do I see the commission amount for Property Collect?

You will be able to keep track of your incoming and outgoing Property Collect payments in Finance tab. The All Transactions  page will always display all bookings with the amount the customer pays to you and the commission amount Agoda is deducting for the booking. You will also find the commission amount for completed payments on our booking statements and you can collect from the Remittances page. 

FAQs

I have a property that is located in 2 different countries: Thailand and Singapore. I would like to standardize the compensation level for both of my properties to 15%. How can I do that?

Unfortunately, we are unable to standardize the compensation level across different locations. The compensation levels differ upon location as they are based on the marketing prices and expenses in each individual locality.

Is the commission amount displayed on the booking voucher?

No, neither the voucher nor the Bookings page displays Property Collect commission. It is only visible in Finance tab.

What should I do if I find that the commission amount is incorrect in Finance tab?

The amount in ePass always corresponds to the commission rate to make sure you get the correct base rate on your selling rate. If you still have questions, please contact us for further assistance.

Should I transfer the commission amount on the statement to Agoda?

No, Property Collect does not require manual payments to Agoda. The commission amount is automatically deducted from prepaid bookings.

 

 

Contact us

Still looking for a solution? Contact us via the YCS Need Help Button or other methods. 

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