本文將針對由住宿收款的訂單,介紹取消訂單的時間、功能及操作方式。  

取消訂單功能 

若顧客無法提供有效的信用卡號碼以確認訂單,您就能使用「取消訂單」功能取消訂單。  

「取消訂單」功能只會在顧客無法提供信用卡號碼時顯示。  

在您取消訂單後,系統會自動向顧客發出電子郵件通知。  

 

「No-Show(未入住)」功能 

標示「No-Show」按鈕會在顧客入住當日的午夜12點出現,且會顯示72小時。若一筆訂單被標示為「No-Show」,則該訂單的狀態會顯示為已取消。 

若飯店未能及時回報「No-Show」訂單,該按鈕將會呈灰色而無法點選,此時飯店只能透過biz@agoda.com向Agoda客服中心回報此狀況。 

 YCS中的標示「No-Show」按鈕: 

 

常見問題與解答 

何時可以申請取消訂單?  

您可以在入住日期24小時前申請取消訂單。 

 

我可以恢復已取消的訂單嗎?  

訂單取消後就無法復原。   

 

如果我取消訂單,取消費用將如何計算?  

若訂單由飯店取消,顧客將無須支付訂單的取消費用。 

Was this article helpful?

%

%

Thanks for your feedback!

We're happy to hear that! Please tell us more.
Sorry about that. Could you tell us why?

Recommended reads

Agoda Partner Appreciation Night – Livestream

Agoda Partner Appreciation Night – Livestream

Agoda Partner Appreciation Night – Live ...

Thank you for joining us for industry insights from Agoda’s leaders! Missed it? Register below to get a copy of the livestream emailed to you.

Thank you for joining us for industry insights from Agoda’s leaders! Missed it? Register below to ...

Protected: Agoda Partner Appreciation Night – Livestream

Protected: Agoda Partner Appreciation Night – Livestream

Protected: Agoda Partner Appreciation Night & ...

There is no excerpt because this is a protected post.

There is no excerpt because this is a protected post.

Agoda Manila hosts ‘Coffee Session’ for Growth Team

Agoda Manila hosts ‘Coffee Session’ for Growth Team

Agoda Manila hosts ‘Coffee Session̵ ...

Agoda Manila hosts 'Coffee Session' for Growth Team Partners

Agoda Manila hosts 'Coffee Session' for Growth Team Partners

Agoda launches the 3rd edition Eco Deals Program at the ASEAN Tourism – Forum

Agoda launches the 3rd edition Eco Deals Program at the ASEAN Tourism – Forum

Agoda launches the 3rd edition Eco Deals Prog ...

Agoda, the global digital travel platform, announced at the ASEAN Tourism Forum (ATF) that it has broadened its collaboration with World Wide Fund for Nature (WWF), expanding its Eco Deals Program to support eight conservation projects across Southeast Asia.

Agoda, the global digital travel platform, announced at the ASEAN Tourism Forum (ATF) that it has br ...

Agoda Manila hosts “Bites & Insights” for Partners

Agoda Manila hosts “Bites & Insights” for Partners

Agoda Manila hosts “Bites & Insigh ...

Partners feast on Bites & Insights in Manila

Partners feast on Bites & Insights in Manila

Agoda Partner Appreciation Night

Agoda Partner Appreciation Night

Agoda Partner Appreciation Night

Join us on 2 February from 18:00 (GMT+7) for industry insights from Agoda’s leaders.

Join us on 2 February from 18:00 (GMT+7) for industry insights from Agoda’s leaders.

Jet-set into 2024: Agoda shares travel ideas for a year of new discoveries!

Jet-set into 2024: Agoda shares travel ideas for a year of new discoveries!

Jet-set into 2024: Agoda shares travel ideas ...

As the new year begins, Thai travelers may find themselves curating their resolutions list, encompassing a wide range of aspirations from eating healthier and indulging in new experiences to reading more.

As the new year begins, Thai travelers may find themselves curating their resolutions list, encompas ...

Agoda unveils 2024 New Horizons list

Agoda unveils 2024 New Horizons list

Agoda unveils 2024 New Horizons list

Digital travel platform Agoda reveals its first ever “Philippines’ New Horizons,” a list of destinations that are fast growing in popularity. The list, which compares year-on-year search data, highlights emerging destinations that have seen significant growth in interest from both domestic and international travelers.  

Digital travel platform Agoda reveals its first ever “Philippines’ New Horizons,” a list of de ...